Ticket Sales Executive

Sadler’s Wells Events; Greater London; Hybrid; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Employee Assistance Programme

Complementary tickets and discounts

Enhanced holiday and time off in lieu

Additional pay for parental and family

Job summary

Sadler’s Wells is seeking a Ticket Sales Executive to support the Ticket Sales Management team in delivering sales strategies and ticketing operations for Sadler’s Wells, including the opening of Sadler’s Wells East.

The role requires leadership, customer service or sales experience, and familiarity with ticketing or CRM systems such as Tessitura, plus the ability to analyse customer data for insights.

Qualifications

• Experience in customer service or sales.
• Experience with ticketing or CRM system (prefer Tessitura).
• Understanding of data analysis and customer data extraction.

Skills

Leadership

Customer service

Sales experience

Data analysis

Tessitura

CRM systems

Tools

Tessitura

CRM systems

Job description

We are looking for a Ticket Sales Executive to join our team and support the Ticket Sales Management team in the effective delivery of sales strategies and ticketing operations for Sadler’s Wells.

You Will Have The Following Skills And Experience

• Excellent leadership skills with the ability to motivate and galvanise a team to achieve organisational goals
• Experience of working and supporting colleagues in a customer service or sales role
• Data literate with experience of working with a Ticketing or CRM system (preferably Tessitura and an understanding of data analysis and customer data extraction)

This is a fantastic opportunity to join us as a Ticket Sales Executive with the opening of our fourth venue; Sadler’s Wells East.

Benefits

We’re a supportive and hardworking team, working on a variety of projects. We have a ‘smarter working’ approach and encourage both on-site and remote working. Sadler’s Wells benefits include:

• Employee Assistance Programme
• Complementary tickets and discounts
• Enhanced holiday and time off in lieu policy
• Additional pay for parental and family leave subject to eligibility

We welcome all applications by 11:59pm GMT on Sunday 8 November 2026. First stage interviews will take place on Tuesday 17 and Wednesday 18 November 2026. Second stage interviews will take place on Tuesday 24 and Thursday 26 November 2026.

For more information, please go to the following link – Ticket Sales Executive Job Pack - October 2026.

We are committed to building a culturally diverse workforce and actively encourage applications from Black, Asian and those belonging to ethnic groups that are currently underrepresented within the Arts. Applications from d/Deaf and disabled communities and low socio-economic backgrounds are also welcome.

As a Disability Confident Committed employer, we offer an interview to disabled candidates who choose to apply under the Disability Confident scheme and meet the minimum criteria for the role. In some circumstances, such as where we receive a high volume of applications meeting the minimum criteria, we may receive more applications than we are reasonably able to interview for any given role. In these circumstances, we will select a fair and proportionate number of disabled candidates who best meet the minimum criteria for the role.

Sadler’s Wells is a PiPA (Parents and Carers in Performing Arts) Charter Partner, striving towards creating a more family friendly working environment.

If you would like support or have any queries regarding the format or submission of the application, please contact us on [e-mail].

For a list of all our current opportunities, please go to the Sadler’s Wells website sadlerswells.com/vacancies. Please note that if you have not already done so, you will be required to register an account with us when you first apply for one of our opportunities.

We reserve the right to close this vacancy early and without prior notice should we receive a high volume of applications.

If you would like support or have any queries regarding the format or submission of the application, please contact us on [e-mail].