Ticket Sales Executive

Sadler's Wells; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Employee Assistance Programme

Complementary tickets and discounts

Enhanced holiday and time off in lieu

Additional pay for parental and family

Job summary

Sadler’s Wells is seeking a Ticket Sales Executive to support the Ticket Sales Management team in delivering sales strategies and ticketing operations for Sadler’s Wells. The role requires leadership to motivate a team, experience in customer service or sales, and data literacy with ticketing/CRM systems (preferably Tessitura) to extract customer insights and drive results.

You will join a collaborative team with flexible on-site and remote working options and a range of staff benefits,

Qualifications

• Leadership to motivate and galvanise a team to achieve organisational goals.
• Experience in customer service or sales roles.
• Data literacy with experience of a Ticketing or CRM system (preferably Tessitura) and data extraction.

Responsibilities

• Support the Ticket Sales Management team in delivering sales strategies and ticketing operations for Sadler’s Wells.
• Collaborate with teams to ensure effective ticket sales and customer engagement.
• Utilise Tessitura or CRM data to drive insights and improve sales performance.

Skills

Leadership

Customer service

Data literacy

Tools

Tessitura

Job description

We are looking for a Ticket Sales Executive to join our team and support the Ticket Sales Management team in the effective delivery of sales strategies and ticketing operations for Sadler’s Wells.

You will have the following skills and experience:

• Excellent leadership skills with the ability to motivate and galvanise a team to achieve organisational goals
• Experience of working and supporting colleagues in a customer service or sales role
• Data literate with experience of working with a Ticketing or CRM system (preferably Tessitura and an understanding of data analysis and customer data extraction

This is a fantastic opportunity to join us as a Ticket Sales Executive with the opening of our fourth venue; Sadler’s Wells East.

We’re a supportive and hardworking team, working on a variety of projects. We have a ‘smarter working’ approach and encourage both on-site and remote working. Sadler’s Wells benefits include:

• Employee Assistance Programme
• Complementary tickets and discounts
• Enhanced holiday and time off in lieu policy
• Additional pay for parental and family leave subject to eligibility

We welcome all applications by 11:59pm GMT on Sunday 8 November 2026. First stage interviews will take place on Tuesday 17 and Wednesday 18 November 2026. Second stage interviews will take place on Tuesday 24 and Thursday 26 November 2026.

For more information, please go to the following link – https://sadl.rs/4zST7VE

We are committed to building a culturally diverse workforce and actively encourage applications from Black, Asian and those belonging to ethnic groups that are currently underrepresented within the Arts. Applications from d/Deaf and disabled communities and low socio-economic backgrounds are also welcome. As a user of the Disability Confident Scheme, we guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in the Job Pack.

Sadler’s Wells also works collaboratively with Parents in Performing Arts (PiPA) in efforts to support parents and carers within the industry.

If you would like support or have any queries regarding the format or submission of the application, please contact us on [e-mail].

For a list of all our current opportunities, please go to the Sadler’s Wells website sadlerswells.com/vacancies. Please note that if you have not already done so, you will be required to register an account with us when you first apply for one of our opportunities.