Stage Door Keeper

Mayflower; Southampton; On-site; GBP 22,000 - 26,000; Full time

Job summary

Mayflower is seeking a professional and security-minded individual to join the Stage Door team in Southampton. The role is a permanent contract, 37.5 hours per week, including evenings, weekends and occasional overnights.

You will be the first contact for colleagues, visitors and contractors, delivering a warm reception while helping to maintain a secure environment across Mayflower Theatre & Mayflower Studio.

Qualifications

• Flexible shift pattern, including evenings, late nights, overnights, weekends and holidays.
• Experience in customer-facing reception, security, concierge or front-of-house.
• Excellent customer service for a welcoming first impression.
• Experience operating CCTV, access-control or security monitoring systems.
• Experience implementing evacuation procedures and responding to emergencies.
• Experience handling difficult or confrontational situations with de-escalation.
• Accurate records, reports and incident documentation skills.
• Hold a valid SIA Door Supervisor Licence or willingness to obtain one.

Responsibilities

• Deliver a warm, professional, helpful reception service as the first point of contact.
• Answer Stage Door enquiries in person, by phone and via agreed channels.
• Respond calmly to incidents, emergencies and challenging situations.
• Open the venue and securely lock up at the end of operations; frequent movement required.
• Monitor CCTV, alarms and access-control systems and escalate as needed.
• Manage visitor and contractor records, keys, passes, post and deliveries securely.
• Support emergency evacuations and follow safety and incident procedures.
• Collaborate with Security, Front of House, Technical and Facilities teams.

Skills

Customer service

Security awareness

Reception experience

CCTV monitoring

Tools

CCTV systems

Access control

Job description

We are looking for a professional, approachable and security-conscious individual to join our Stage Door team. As the first point of contact for colleagues, visitors and contractors, you will provide excellent customer experience while helping to maintain a safe, secure and welcoming environment across both our venues (Mayflower Theatre & Mayflower Studio’s).

The role requires a high degree of flexibility, including regular evening and late-night working following performances and events, as well as occasional overnight shifts to support venue operations and security requirements. The postholder must be capable of working independently, carrying out lone-working duties safely and effectively, and using sound judgement and initiative to respond to operational issues as they arise.

The role will be offered based on a permanent contract, at 37.5 hours per week (including evenings and weekends and occasional overnight shifts).

Your main responsibilities will be:

• Deliver a warm, professional and helpful reception service and act as first point of contact
• Act as the first point of contact for Stage Door enquiries, providing accurate information and assistance in person, by telephone and through other agreed communication channels.
• Respond calmly and professionally to incidents, emergencies and challenging situations.
• Responsibility for opening the venue and securely locking up the building at the end of operations. Mayflower theatre is a large historic building and this role requires frequent movement throughout the building.
• Monitor CCTV, alarms, access-control systems and other security equipment, responding appropriately to concerns and escalating incidents where necessary.
• Manage visitor and contractor records, keys, passes, post, parcels and deliveries accurately and securely.
• Support emergency evacuations and follow the organisation’s safety, security and incident-reporting procedures.
• Work collaboratively with Security, Front of House, Technical and Facilities teams to support the safe and effective operation of the venue.

Our ideal applicant will have:

Essential Criteria

• Ability to work a flexible shift pattern, including evenings, late nights, overnight shifts, weekends and Bank Holidays.
• Experience working in a customer-facing reception, security, concierge or front-of-house environment.
• Excellent customer service skills with the ability to create a professional, welcoming and positive first impression.
• Experience operating CCTV, access control or security monitoring systems.
• Experience implementing evacuation procedures and responding to emergency situations, incidents and challenging situations.
• Experience of dealing with difficult or confrontational situations, using conflict management and de-escalation techniques.
• Experience completing accurate records, reports and incident documentation. Good IT and administrative skills.
• Hold a valid SIA Door Supervisor Licence, or be willing and able to obtain one.

Desirable Criteria

• Experience working in a theatre, entertainment, hospitality, visitor attraction or similar public-facing environment.
• First Aid qualification.
• Working knowledge of security and safeguarding practices in public venues, including an understanding of Martyn's Law and the importance of identifying, reporting and responding appropriately to potential security risks, suspicious activity and emergency situations.

We are committed to ensuring a fair process for all candidates. For more details, please see our Diversity and Inclusion statement on our website’s jobs and opportunities page on the link above.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.