Security Officer - London - W1U 8EW

Ward Security Limited; Greater London; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Employee Assistance Programme

Reward platform benefits

SIA Licence savings scheme

Life Assurance

Training & Career Development

Employee Referral Scheme

Cycle to Work Scheme

Pension

Wellbeing Support

Annual Star Awards

Job summary

Ward Security Limited in London is seeking an experienced Security Officer to join a professional on-site security team at a busy corporate site in Marylebone. You will blend security vigilance with first-class customer service, acting as a welcoming, professional presence for staff, visitors and contractors.

Key duties include managing site access, monitoring CCTV and fire alarm systems, conducting regular patrols and responding calmly and effectively to incidents or emergencies.

Qualifications

• Experience in security or front-of-house roles.
• Ability to manage site access for staff, tenants, visitors and contractors.
• Strong English communication and incident reporting skills.

Responsibilities

• Deliver a professional front-of-house service and manage site access.
• Monitor security systems including CCTV, access control, and fire alarm panels.
• Carry out regular patrols and inspect security assets to identify vulnerabilities.
• Identify and report security, maintenance and health & safety concerns and escalate as needed.
• Respond to incidents and emergencies with calm, professional conduct.
• Maintain accurate incident reports and shift handover records.
• Uphold Ward Security's standards and deliver exceptional customer service during each shift.

Skills

Front-of-house service

Access control

CCTV monitoring

Incident reporting

Customer service

Communication skills

Working under pressure

Tools

CCTV systems

Access control systems

Fire alarm systems

Job description

Are you an experienced Security Officer with a passion for delivering exceptional customer service? Do you take pride in your professionalism, communication skills and ability to remain calm under pressure?

If you're vigilant, proactive and committed to creating a safe, secure and welcoming environment in a busy corporate setting, we want to hear from you.

We are recruiting for an experienced and professional Security Officer to join a dedicated on-site security team in Marylebone. Working within a modern, multi-tenant commercial environment, you'll play a key role in maintaining high security standards while delivering an outstanding front-of-house service to staff, visitors, tenants and contractors.

This is an excellent opportunity for a security professional with corporate experience who can confidently manage access control, monitor CCTV and fire alarm systems, conduct regular patrols and respond effectively to incidents and emergencies.

Location: Baker Street , W1U 8EW

Pay Rate: £15.90 per hour

Shift Pattern: 4 on, 4 off Nights averaging 42 hours per week

Requirement: Valid Door Supervisor SIA Licence. SIA CCTV Licence preferred but not essential.

What you can expect:

We offer a range of benefits to each member of our team. From day one, you'll have access to a range of benefits, including:

Employee Assistance Programme - 24/7 confidential support and expert advice for personal, professional and wellbeing matters.

ReWard Benefits Platform - Access discounts and offers from hundreds of retailers, cinemas, gyms and more, alongside recognition and wellbeing support.

SIA Licence Savings Scheme - A savings scheme designed to make your SIA licence journey more accessible and affordable.

Life Assurance - Financial reassurance and support for your loved ones should the unexpected happen.

Training & Career Development - Access to apprenticeships, eLearning and in-house skills-based training to support your professional development and career progression.

Employee Referral Scheme - Recommend someone you know for a role at Ward and benefit from our employee referral reward when they successfully join and meet the scheme criteria.

Cycle to Work Scheme - Helping you save on the cost of a new bike and equipment through salary sacrifice.

Pension - A workplace pension to help you plan for your future.

Wellbeing Support - Access to our Mental Health Team, wellbeing platform and Employee Assistance Programme.

Annual Star Awards - Recognition for the outstanding contribution and commitment of our people.

About the Role:

As a Security Officer, you'll play an important role in maintaining a safe, secure and welcoming environment for everyone on site. You'll be a visible, approachable and professional presence, combining strong security awareness with excellent customer service to protect people, property and premises.

Your key responsibilities will include:

• Deliver a professional front-of-house service and manage site access, acting as the first point of contact for staff, tenants, visitors and contractors. Monitor entrances, manage visitor and contractor access, maintain accurate site records and ensure everyone receives a welcoming and professional service.

• Monitor security systems and maintain site surveillance, including CCTV, access control and the fire alarm control panel. Respond appropriately to alerts, suspicious activity and system activations, taking the necessary action to maintain site security.

• Carry out regular internal and external patrols, covering public areas, tenant perimeters, loading bays and plant rooms. Inspect doors, barriers, locks and other physical security assets to identify vulnerabilities, faults or potential risks.

• Identify and report security, maintenance and health and safety concerns, including suspicious behaviour, security breaches, hazards and equipment faults. Escalate issues promptly and take appropriate action to help prevent incidents and protect site occupants.

• Respond effectively to incidents and emergencies, including fire alarms, medical emergencies, security incidents and challenging situations. Remain calm and professional, use appropriate conflict management techniques and demonstrate sound judgement and initiative when responding to incidents.

• Maintain accurate reporting and communication, completing detailed incident reports, site activity records and shift handover entries to the required standard. Communicate relevant information clearly to colleagues and ensure concerns are appropriately recorded and escalated.

• Maintain high professional standards and work collaboratively, demonstrating vigilance, reliability and initiative while working independently or alongside colleagues. Uphold Ward Security's standards and deliver excellent customer service throughout every shift.

What we're looking for?

A valid Door Supervisor SIA Licence is essential. A valid SIA CCTV Licence is preferred but not essential.

Proven experience working as a Security Officer, ideally within a corporate, multi-tenant commercial or high-profile environment, with a strong understanding of security procedures and site operations.

Ability to provide a minimum of 5 years' checkable employment, education and/or unemployment history in line with BS7858 vetting requirements.

Excellent customer service and communication skills, with strong verbal and written English, a professional approach to engaging with staff, tenants, visitors and contractors, and the ability to produce clear, concise and accurate incident reports.

Strong observation, surveillance and IT skills, including experience using security systems and software. You should be confident monitoring CCTV and access control systems, identifying suspicious activity and recognising potential security vulnerabilities.

A calm, professional and proactive approach, with the ability to manage challenging situations, respond effectively to emergencies, use initiative and exercise sound judgement under pressure.

Reliability, punctuality and flexibility, with a strong commitment to attendance and the ability to work a 4-on, 4-off night shift pattern.

High standards of personal presentation and teamwork, with a genuine commitment to professionalism, integrity, health and safety and delivering outstanding customer service.

What happens next?

Our Talent Team carefully reviews every application and is here to support you throughout your recruitment journey. We'll keep you informed at every stage and, whatever the outcome, we'll always get back to you.