SSE

Scc; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Hybrid working

Volunteer days

Large company benefits

Flexible benefits scheme

Job summary

SCC is recruiting a Sales Support Executive in Bracknell. This permanent role involves supporting Account Managers across strategic accounts, coordinating quotes, and maintaining CRM records. The position operates in a hybrid model with standard 9:00–17:30 hours and offers a comprehensive benefits package.

You will liaise with partners and internal teams to ensure timely responses, accurate documentation, and smooth order processing, contributing to customer satisfaction and revenue growth.

Qualifications

• Experience in a sales support or fast-paced customer environment.
• Excellent written and verbal communication skills.
• Strong organization and time-management abilities.
• Experience with upsell/cross-sell is desirable.
• Ability to quickly learn and communicate a broad range of technology solutions.

Responsibilities

• Provide day-to-day support to assigned Account Managers across strategic accounts.
• Hold regular account-priority calls to agree focus areas and deadlines.
• Build and maintain account knowledge including stakeholders and procurement routes.
• Coordinate quotations, pricing requests, orders, renewals, and deal registrations.
• Proactively chase outstanding quotations and customer actions, informing Account Managers of progress.
• Maintain accurate CRM records for opportunities and pipeline activity.

Skills

Sales support

Account support

CRM

Communication

Time management

Tools

CRM systems

Quoting tools

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Sales Support Executive

Location: Bracknell (SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type:Permanent

Salary Package: £35,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm Monday – Friday

Interview Process:2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose: The Sales Support Executive (SSE) provides commercial, operational, and administrative support within the Business Partnering team, working directly with assigned Account Managers across strategic customer accounts. The role is focused on enabling account activity, improving efficiency, strengthening customer service, and supporting profitable revenue growth, rather than owning a direct sales target.

The Business Partnering team works with large systems integrators, outsourcing providers, managed service providers, and other strategic partners. These organisations deliver technology and business services to end customers across the public and private sectors, including complex, regulated, and business-critical environments. The SSE must therefore understand both the immediate partner requirements and the needs, service expectations, and commercial pressures of the end customers they support.

The SSE will develop a strong understanding of the assigned accounts, their stakeholders, procurement processes, commercial agreements, and operational requirements. They will work closely with the Account Managers to maintain effective account coverage, progress opportunities, resolve customer issues, and deliver a consistent, high-quality service.

Key responsibilities:

• Provide dedicated day-to-daysupport to assigned Account Managers across strategic customer accounts.
• Hold regular account-prioritycalls with Account Managers to agree focus areas, customer actions,opportunities, risks, and deadlines.
• Build and maintain accountknowledge covering stakeholders, procurement routes, customer portals,frameworks, service requirements, vendor agreements, and commercial processes.
• Develop an understanding of thesectors and end-customer environments supported by assigned partners,recognising how compliance, service continuity, governance, and commercialrequirements can influence account activity.
• Support the Account Managers inretaining existing business, progressing pipeline, identifying incrementalgrowth opportunities, and improving customer engagement.
• Coordinate quotations, pricingrequests, orders, renewals, special bids, and deal registrations, working withRevenue Operations and vendor teams where required.
• Use vendor pricing programmes,portals, and tools to secure competitive pricing and help maximise SCC margin.
• Ensure pre-sales enquiries,quotations, orders, and customer requests are handled accurately and withinagreed timescales.
• Proactively chase outstandingquotations, orders, and customer actions, keeping Account Managers informed ofprogress, delays, and risks.
• Maintain accurate CRM recordsfor assigned accounts, including opportunities, pipeline activity, customeractions, and win/loss outcomes.
• Support meeting preparation,follow-up actions, reporting, and account reviews, ensuring commitments arecaptured and progressed.
• Work with the Romania offshoresupport team on appropriate administrative and operational tasks, includingquote management, order processing, CRM updates, and general salesadministration.
• Promote SCC tools such asLifecycle to support standardisation, catalogue management, automation, accountcreation, and maintenance.
• Develop a working knowledge ofSCC products, services, and vendor propositions to support relevant upsell andcross-sell conversations and introduce the Account Manager where appropriate.
• Take ownership, alongside theAccount Managers, for coordinating the resolution of customer issues andescalating risks promptly.
• Liaise effectively with internalteams including Credit Control, Warehouse, Operations, Enterprise, RevenueOperations, and other specialist teams.
• Support customer productstandards, lifecycle management, and transitions for end-of-life products.
• Maintain awareness ofaccount-specific bids, agreements, service levels, and governance requirements.
• Follow SCC best practice andconsistently deliver a high standard of service to internal stakeholders andcustomers.
• Keep product, vendor, andmarket knowledge current and apply relevant SCC offerings to the needs ofassigned accounts.

Skills and experience:

• Experience of working in a sales support, account support, or fast-paced customer environment.
• Excellent written and verbal communication skills.
• Strong organisational and time-management skills, with the ability to manage priorities across multiple strategic accounts.
• Previous account management, sales support, or customer service experience is desirable.
• Experience of supporting upsell and cross-sell activity.
• Ability to work effectively with Account Managers and take ownership of agreed actions.
• Strong interpersonal skills when working with internal stakeholders, vendors, and customers.
• Ability to work accurately to tight deadlines and elevate risks early.
• Good IT, CRM, numeracy, and literacy skills.
• Confidence using customer and vendor portals and digital communication tools.
• Ability to quickly learn and communicate a broad range of technology solutions.
• Commercial awareness and an understanding of sales, quoting, order, and procurement processes.
• Professional and effective communication skills, both internally and externally.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life