SRE Service Reliability Lead

Allstate Northern Ireland Limited; Belfast City District; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

Allstate Northern Ireland Limited is seeking a Service Manager - Site Reliability Engineering (SRE) to own health, reliability and observability of critical services. You will lead incident and problem management, ensure governance through ITIL/ITSM, and drive automation and operational maturity across engineering, platform and security teams.

Responsibilities include defining SLAs/SLOs, coordinating major incidents, and guiding change and release processes to ensure production readiness and

Qualifications

• 4+ years in enterprise technology services, SRE, IT operations, or related.
• Experience leading incident response and RCA activities in large environments.
• Strong observability practices with monitoring, alerting, and dashboards.
• Knowledge of ITIL/ITSM and governance for service management.

Responsibilities

• Own the health, reliability, availability, and observability of critical applications and services.
• Establish and report on SLAs, SLOs, KPIs and error budgets.
• Lead Major Incident Management with cross-functional coordination and RCA outcomes.
• Govern Change and Release Management and production readiness activities.
• Drive automation, IaC, and continuous service improvement across the team.

Skills

SRE experience

Leadership & mentoring

Incident management

Observability practices

ITIL/ITSM understanding

Education

Bachelor's degree in Computer Science or related field

Tools

Kubernetes

Azure

AWS

GCP

ServiceNow

Terraform/IaC

Monitoring dashboards/logging

Job description

Allstate Northern Ireland Limited is seeking a Service Manager - Site Reliability Engineering (SRE) to own health, reliability and observability of critical services. You will lead incident and problem management, ensure governance through ITIL/ITSM, and drive automation and operational maturity across engineering, platform and security teams.

Responsibilities include defining SLAs/SLOs, coordinating major incidents, and guiding change and release processes to ensure production readiness and