Sr Solutions Manager - WMS

Blue Yonder; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Blue Yonder seeks a Senior Solutions Manager in the Greater London area to translate customer needs into viable solutions, bridge sales and delivery, and manage billable engagements. You will own scoping, SOW development, pre-sales demos, and delivery oversight to ensure on-time delivery and margins.

Candidate should have 7+ years in solution consulting or professional services, with strong negotiation and cross-functional collaboration skills.

Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering or related field (or equivalent experience).
• 7+ years in solution consulting, professional services, or solutions engineering with billable engagement experience.
• Experience writing SOWs and managing commercial professional services engagements.
• Strong stakeholder, presentation and negotiation skills.
• Proven problem-solving, process orientation and ability to work in cross-functional teams.

Responsibilities

• Lead discovery workshops to capture business objectives, processes and success metrics.
• Create solution architectures, technical designs, and high-value proposals aligned to customer outcomes.
• Develop accurate SOWs, resource plans, delivery timelines, assumptions and risk registers.
• Support commercial negotiations and input on pricing, T&Cs and change control.
• Serve as lead consultant on assigned billable engagements — run workshops, proof-of-concepts, implementations, and advisory services.
• Coordinate with project managers and delivery teams to ensure scope control and customer satisfaction.
• Monitor engagement financials (utilization, margin, billing milestones) and elevate risks early.
• Build trusted advisor relationships with C-level and operational stakeholders.
• Identify upsell and cross-sell opportunities; support renewal and expansion motions.
• Create reusable deliverables (accelerators, templates, runbooks, training materials).
• Mentor and coach junior consultants; contribute to recruiting and skill development.
• Capture lessons learned and drive process improvements.

Skills

Solution consulting

Professional services

Billable engagements

SOW development

Pre-sales demos

Stakeholder management

Negotiation

Cross-functional teamwork

Problem solving

Education

Bachelor’s degree in Business, Computer Science, Engineering or related field

Job description

The Senior Solutions Manager is a senior client-facing role responsible for translating customer needs into commercially viable, technically sound solutions and executing billable professional services engagements. This role bridges sales, product, and delivery — owning scoping, SOW development, pre-sales demonstrations, and delivery oversight to ensure customer outcomes, on-time delivery, and margin targets.

• Primary responsibilities:Pre-sales & Opportunity Development
• Billable Delivery & Account ExecutionCustomer Relationship & ExpansionSolutions & Practice Development
• Lead discovery workshops to capture business objectives, processes and success metrics.
• Create solution architectures, technical designs, and high-value proposals aligned to customer outcomes.
• Develop accurate SOWs, resource plans, delivery timelines, assumptions and risk registers.
• Support commercial negotiations and provide input on pricing, T&Cs and change control.
• Serve as lead consultant on assigned billable engagements — run workshops, proof-of-concepts, implementations, and advisory services.
• Coordinate with project managers and delivery teams to ensure scope control and customer satisfaction.
• Monitor engagement financials (utilization, margin, billing milestones) and elevate risks early.
• Build trusted advisor relationships with C-level and operational stakeholders.
• Identify upsell and cross-sell opportunities; support renewal and expansion motions.
• Create reusable deliverables (accelerators, templates, runbooks, training materials).
• Mentor and coach junior consultants; contribute to recruiting and skill development.
• Capture lessons learned and drive process improvements.
• Commercial / Billable expectations:
• Maintain a billable utilization target (suggested 65–80% depending on role mix).
• Responsible for accurate time capture, billing documentation and timely invoicing support.
• Support revenue forecasting and pipeline hygiene for professional services bookings.
• Success metrics (examples):
• Billable utilization percentage and revenue contribution vs target.
• Customer satisfaction / NPS for engagements.
• On-time/on-budget delivery rate and margin attainment.
• Required qualifications:
• Bachelor’s degree in Business, Computer Science, Engineering or related field (or equivalent experience).
• 7+ years in solution consulting, professional services, or solutions engineering with billable engagement experience.
• Experience writing SOWs and managing commercial professional services engagements.
• Strong stakeholder, presentation and negotiation skills.
• Proven problem-solving, process orientation and ability to work in cross-functional teams.

Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.