Sr Quality Specialist

Amazon; Coalville; On-site; GBP 35,000 - 50,000; Full time

Job summary

Amazon is looking for an experienced candidate in Global Quality Control for Finance Operations. The role involves identifying risks in finance processes, conducting root cause analysis, and driving process improvements. Candidates should have strong finance experience and be adept at using data for decision-making.

Qualifications

• 1+ years of finance experience.
• 2+ years of Accounts Receivable or Payable experience.
• Experience using data to influence business decisions.

Responsibilities

• Identify root causes for downstream impact and work on corrective actions.
• Analyze process gaps and recommend solutions.
• Monitor and report Quality metrics.

Skills

Finance

Process Improvement

Data Analysis

Communication

Education

Bachelor's Degree

Tools

SQL

Excel

Oracle

VBA

Job description

“Amazon is seeking an experienced candidate for a role in Global Quality Control function for Finance Operations. Major goal of the function is to identify risks in finance processes, report performance of the operations from a quality perspective. Apart from that this role would do a root cause analysis of the identified defects and partner with business to improve the Quality of service.

This position requires a proactive, highly motivated individual with a critical eye for detail, high customer obsession and aptitude for process improvement and ability to motivate and manage people.

Key job responsibilities
· Identify root causes for down stream impact, work with FinOps process SMEs and Tech teams to work on implementing Corrective-Preventive Action and identify opportunities for Automation.
· Analyze and identify process gaps, recommend solutions, drive/influence inter-function decisions.
· Use Tableau and SQL to create dashboards by task, analyze opportunities, identify patterns and implement proactive solutions.
· Collaborate with leadership to drive improvement ideas generated through auditing
· Clearly articulate issues and ideas through verbal and written communication
· Maintain a full understanding of all processes, becoming a Subject Matter Expert for every process
· Address the issues reported and drive them to resolution by coaching Associates, engaging the Training team, and working with leadership
· Monitor and report Quality metrics, deep dive and identify trends/root causes.
· Liaise with internal and external teams to implement best practices and to drive performance improvements.
· Recommend, own and drive performance improvement areas.
· Drive through improvement initiatives until implementation.
· Support/consult with the necessary functions to ensure new policies/processes are successfully scoped and rolled out with measurable results against key metrics.
· Provide the operation a holistic view of customer performance and identify the levers which will drive improvements.
· Provide clear insight into performance drivers and the levers which impact performance.
· Implement and own action plans which drive performance improvements.
· Uses quality monitoring data management system to compile and track performance at team and individual level.
· Identify and champion process improvement ideas and enhancements to improve the productivity or quality of our process.

BASIC QUALIFICATIONS

- 1+ years of finance experience
- 2+ years of Accounts Receivable or Account Payable experience
- 2+ years of applying key financial performance indicators (KPIs) to analyses experience
- Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills
- Experience using data to influence business decisions
- Experience in corporate finance including budgeting/planning, forecasting and reporting

PREFERRED QUALIFICATIONS

- 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- Experience in TM1, Data Warehouse and SQL

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Posted: May 13, 2025 (Updated about 3 hours ago)

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.