Sr. Program Manager - Capability Development & Scaling, Retail Efficiency Program (RBS)

Amazon; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Sr. Program Manager to lead capability development and scaling within a complex retail efficiency program. This role demands a strategic thinker with strong analytical skills who can navigate ambiguity and influence teams across various functions. As you drive the expansion of workstreams into new marketplaces, you will be responsible for identifying capability gaps, developing training programs, and ensuring the successful delivery of projects. Join a diverse and inclusive workplace where your contributions will help shape the future of customer engagement and operational excellence.

Qualifications

• 5+ years of program management and cross-functional project delivery experience.
• Strong analytical skills with a focus on data-driven improvements.

Responsibilities

• Manage learning programs for new hires and existing Account Managers.
• Develop program strategies and manage successful delivery of projects.

Skills

Program Management

Data Analysis

Cross-functional Collaboration

Strategic Thinking

Influencing Skills

Education

Master's degree or MBA

Tools

Learning Management Systems (LMS)

Job description

Sr. Program Manager - Capability Development & Scaling, Retail Efficiency Program (RBS)

RBS Selling Partner Engagement and Growth (SPEG) team is looking for a Sr Program Manager to drive People Capability Development and scaling. As a Sr. Program Manager, the candidate will own the strategy and expansion of RBS workstreams in new marketplaces (a high priority and complex program), driving product and business performance and efficiency. You will be expected to identify new opportunities/problems and develop solutions to solve and execute, transforming opportunities into business-driven programs. You will own capability development, hiring, and expansion and work with our stakeholders in different marketplaces, central product teams, and operations teams to sustain expansion, develop and hire talent at high velocity, and remove blockers.

A successful candidate will be an exceptional strategic thinker with business and data acumen. Key skills for the role include an extraordinary ability to deal with ambiguity, analytics, network effectively, and influence partner teams without authority, along with a passion for developing a deep understanding of the compatibility business and programs.

Key job responsibilities

1. You will be responsible for understanding complexities of the business and expectations from people roles. Conduct need gap analysis and identify capability gaps.
2. You will be responsible for the coordination, execution, and implementation of all learning programs used to train new hires and existing Account Managers. You will partner with Regional and global Training Managers to ensure delivery of needed learning interventions, manage training programs, support curriculum development, track delivery through the LMS, develop performance metrics reporting for trainings conducted, and track performance to ensure continuous improvement.
3. Build deep knowledge of the compatibility space, customer problems, and business requirements.
4. Develop trust-based relationships with program teams and key stakeholders such as Talent Acquisition, Training, and Operation leaders, acting as a consultative partner providing thought leadership. Attend regular business reviews with stakeholders and partner teams.
5. Help define the program strategies, develop program roadmaps, and organize work streams and milestones; gain buy-in and interlock across functional and regional leaders. Deliver execution excellence.
6. Manage timely and successful delivery of the program, working with the program’s product owners and cross-functional teams to manage risks, and measure and report on progress.
7. Anticipate and resolve bottlenecks, manage escalations, balance trade-offs, and resolve complex execution and operational issues.
8. Define and manage to program KPIs. Use Voice of the Customer, experimentation, and data analysis to set global quality standards and specifications.
9. Lead in research, writing operation planning documents and strategy documents. Write compelling business documents and drive outcomes for senior leadership at Amazon.
10. Lead cross-functional teams comprising PMs and SMEs to deliver the program successfully. Collaborate and influence program and product teams in key decision-making.

BASIC QUALIFICATIONS

- 5+ years of working cross-functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross-functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, data science, public administration, finance, engineering, human resources, or related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.