Manager, Program Management, Retail Efficiency Program (RBS)

Amazon; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Manager in Program Management, where you will lead a dynamic team of over 200 individuals. This role is pivotal in driving retail efficiency and operational excellence across global teams. You will collaborate with various stakeholders to deliver scalable, technology-based solutions that enhance customer experience and optimize business operations. Your strategic leadership will be crucial in achieving key performance indicators and fostering a culture of continuous improvement. If you thrive in high-volume environments and are passionate about driving impactful results, this opportunity is perfect for you.

Qualifications

• 8+ years of experience in vendor management and retail operations.
• Strong program management skills with a focus on stakeholder influence.

Responsibilities

• Lead a team of 200+ people to drive program expansion and efficiency.
• Own VIP metrics and establish review mechanisms to drive performance.

Skills

Vendor Management

Retail Operations

Program Management

Stakeholder Influence

Team Leadership

Data Analysis

Job description

RBS Retail Efficiency team is looking for a Manager, Program Management to lead the Retail Efficiency program. In this role, you will be expected to lead a team of 200+ people, partner with Amazon Retail teams worldwide on business goals, and collaborate with tech teams to drive automation and efficiency. This role will work closely with senior leadership in Retail WW to drive program expansion, upstream defect elimination, and achieve business KPIs. Key success factors include performance on business goals, operational metrics, vendor experience, and cost of operations.

Candidate Profile

The candidate will have 8+ years of experience in vendor management, retail operations, and leading large teams. You should possess program management skills with the ability to influence stakeholders and drive project execution. You are expected to deliver technology-based, scalable solutions and programs, maintaining a strong customer and business partner focus. Demonstrated success in team building and execution in high-volume environments is essential, along with strategic and tactical leadership capabilities. Responsibilities include planning, budgeting, growth, delivery, and productivity, with targets on business metrics, operational metrics, and automation. Engagement with WW retail teams and building customer confidence through quality delivery, robust processes, and sound reporting metrics are crucial.

Key Job Responsibilities

• Own and deliver on VIP metrics such as campaign coverage, FCF generation, and incremental operations delivered. Establish review mechanisms with retail teams to drive performance.
• Drive operational excellence through SLA improvements, positive response rates (PRR), and vendor experience enhancements.
• Lead an organization of 100+ employees across multiple countries, focusing on team engagement, headcount planning, and hiring.
• Conduct WBR/MBR/QBR reviews with senior leadership across retail and RBS.

About the Team

Amazon.com aims to be Earth's most customer-centric company, offering low prices, vast selection, and convenience. The Retail Business Systems (RBS) group plays a vital role in Amazon's product lifecycle and buying operations, focusing on standardization, automation, and defect elimination to reduce costs and improve customer experience. The Retail Efficiency program supports both AVS and non-AVS Tier 1 vendors through business operations services.

Basic Qualifications

• 5+ years of cross-functional project delivery experience
• 5+ years of program or project management experience
• 5+ years of experience working cross-functionally with tech and non-tech teams
• Experience defining program requirements and using data and metrics for improvements
• Experience managing teams

Preferred Qualifications

• Experience managing, analyzing, and communicating results to senior leadership

Our inclusive culture empowers Amazonians to deliver the best results. If you need workplace accommodations, please visit this link. For application regions not listed, contact your Recruiting Partner.