Program Manager, Retail Efficiency Program (RBS)

Amazon; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Program Manager to enhance Retail Efficiency through automation. The ideal candidate will have extensive experience in program management, working across teams, and driving process improvements. You will influence stakeholders and deliver scalable technology-based solutions while maintaining a focus on customer satisfaction.

Qualifications

• 3+ years of program management experience.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Drive Retail Efficiency program and identify automation opportunities.
• Collaborate with Business, Tech, and partner teams to implement solutions.

Skills

Program Management

Stakeholder Management

Data Analysis

Process Improvement

Communication

Tools

Excel

SQL

Job description

RBS Retail Efficiency & Paid Selling Partner Services (PSPS) team is looking for a Program Manager to drive Retail Efficiency program. In this role you will be expected to partner with Amazon Retail and 3P teams WW on identify automation opportunities, size the problem and own E2E automation via Sapien by collaborating with Business ,Tech and other partner amazon teams . Key success factors for this role will be to drive meaningful automations which will drive productivity gains for business teams, drive WW Parity of programs, lowering CTS for Retail/3P and RBS Teams.


Candidate Profile
Candidate will have 3+ years of experience in Program Management and online Retail. You will have program management skills with the ability to influence internal and external stakeholders and drive project execution. You will be expected to deliver solutions and programs that are technology based, highly scalable - while maintaining a good customer and business partner focus. You will have a demonstrated record of working with multiple teams and drive execution in a high volume operational environments. Be able to lead not only at the strategic level, but also tactically by diving deep into business and technical domains.

Key skills for the role include ability to deal with ambiguity, to network effectively and influence partner teams without authority, to overcome unforeseen obstacles, and a passion for developing a deep understanding of the program, product and ops excellence.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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