Sr. Program Manager

Amazon; Mansfield; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Sr. Program Manager to enhance the customer search experience. In this pivotal role, you will lead the vision and strategy for service expansion, ensuring that the customer journey is seamless and efficient. Your expertise in cross-functional collaboration and program management will be crucial as you work with diverse teams to define requirements and communicate progress to leadership. Join a forward-thinking organization that values diversity and inclusivity, and make a significant impact on millions of customers worldwide by improving their shopping experience.

Qualifications

• 5+ years of experience working with tech and non-tech teams.
• Strong ability to influence and communicate with diverse stakeholders.

Responsibilities

• Own vision and strategy for service expansion and customer search experience.
• Define requirements and communicate updates to leadership.

Skills

Cross-functional collaboration

Program management

Project management

Data analysis

Communication skills

Job description

Amazon operates in a global eCommerce environment across the Globe. Every day, millions of customers rely on Amazon to give them access to one of the world's largest selection of consumer goods. To continue to delight and exceed our customer's expectations, at Amazon, we take the quality of Customer Search experience very seriously. That's where you can help. The RBS group provides catalog augmentation and correction technologies for the Amazon selling community. Our solutions ensure information in Amazon's catalog is both complete and comprehensive enough to give our customers a great shopping experience every time.

Under the umbrella of Discoverability Program, RBS is looking for an experienced Sr. Program manager to shape and lead our "Customer Search experience" improvement offering, in order to increase efficiencies and quality of our customer search journey and search performance of products on Amazon. As a Sr PM, you will:

1. Own vision and definition for the Service expansion
2. Own OP contributions
3. Be responsible for end-to-end business strategy, customer experience & offering for Expansions
4. Set and measure goals and targets across functions
5. Be responsible for defining new use cases in partnership with internal and external teams.
6. Define the clear requirement of specific business use cases for tech product manager
7. Be responsible for all communication to Leadership (Flash updates, WBR, QBR, LT Deep dives)

Candidates should have experience working with product managers and Tech teams and be familiar with their scoping / prioritization process. A strong presence and the ability to influence are critical, as working with a diverse set of stakeholders is a key aspect of this role. Candidates should demonstrate strong customer and shopper focus and discipline on setting, communicating and achieving dates upwards and laterally. The ability to understand how different areas of the business are interconnected across stores will be key to developing a product vision. Candidates should have exceptional written communication skills and a proven track record of delivering projects from concept to launch.

BASIC QUALIFICATIONS

1. 5+ years of working cross functionally with tech and non-tech teams experience
2. 5+ years of program or project management experience
3. 5+ years of delivering cross functional projects experience
4. Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

1. Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.