Sr Partner Operations Manager,, Partner Operations Management, Prime Video

Amazon; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Partner Operations Manager to enhance partner experiences and operational performance. This role involves managing relationships with third-party studios and content distributors, ensuring timely delivery of materials while driving innovations in workflows. You'll collaborate with cross-functional teams to optimize processes and contribute to strategic initiatives. Join a forward-thinking team dedicated to providing the best digital content experience for customers worldwide. If you're passionate about digital media and have a track record of success in account management, this is the perfect opportunity for you!

Qualifications

• 8+ years in Account or Vendor Management in technical or media environments.
• Strong analytical, communication, and negotiation skills required.

Responsibilities

• Manage operational performance of third-party partners and studios.
• Drive delivery improvements through data analysis and relationship building.
• Own industry-leading content launches and conduct process improvement analysis.

Skills

Account Management

Vendor Management

Negotiation Skills

Analytical Skills

Communication Skills

Project Management

Interpersonal Skills

Strategic Thinking

Multitasking

Proactive Attitude

Education

Bachelor's Degree

MBA or related qualification

Tools

MS Office

Job description

Sr Partner Operations Manager, Partner Operations Management, Prime Video

Prime Video (PV) is a digital video streaming and download service that offers Amazon customers the ability to rent, purchase or subscribe to a huge catalog of content. Movies range from new releases to classic favorites, and PV also offers major television shows, entire seasons, and fast-follow content after airing on TV. Amazon’s video subscription offer service includes tens of thousands of movies and TV episodes selected from the full assortment available at Prime Video. In short, PV offers content in multiple formats and offer types for our customers to access and enjoy both their favorite shows and explore new titles.

The PV Partner Operations Management (POM) team is looking for a bright, customer obsessed, driven, and creative individual to join our team. POM is responsible for driving a world-class partner experience through enabling Partners to deliver assets of all varieties on-time, in full and at the PV quality bar.

As a Partner Operations Manager you will manage the operational performance of our third-party studios, content distributors and fulfillment vendors (collectively "partners"). You will drive long-term, strategic operational partnerships with our partners across the globe. In this role you will be accountable for timely and cost effective delivery of source materials from our partners. In addition, you will identify and drive delivery improvements through the use of reporting, data analysis, positive relationship building and innovative workflow enhancements. The ability to develop, own, and report on key performance metrics is critical.

This role will work with executive-level leadership within the streaming community, as well as cross-functional projects with internal and external stakeholders. Internal teams include content acquisition, vendor management, marketing, engineering, content processing, legal, finance, and accounting teams. External teams vary based on partner and may include marketing, rights management, IT, engineering, Localization, Compliance, and digital fulfillment operations teams.

In addition to account management, the Partner Operations Manager will own industry-leading content launches and expansion initiatives into new markets and business lines, and will conduct analysis to identify opportunities for process improvement and cost reduction. In essence, Partner Operations Managers act as the general manager and own a partner’s operational experience on Amazon.

Key job responsibilities

1. Consult and Advise Content Acquisition on partner capabilities and system requirements to ensure licensing deals will deliver the maximum ROI.
2. Advocate on behalf of partners and internal business stakeholders to ensure PV systems provide a best-in-class user experience, making PV the preferred global platform for content providers.
3. Distill insights on partner capabilities to advise and enhance business strategies such as new content and market launches.
4. Establish steady-state publishing management mechanisms built for scale and growth.
5. Manage complex escalations that may span across multiple business units.
6. Drive long-term solutions through automation and innovations to complex workflows.
7. Mentoring others and helping develop talent.

A day in the life

1. Drive innovation in delivery and publishing capabilities by influencing external partners and internal stakeholders. Advocate on behalf of partners and internal business stakeholders to ensure Prime Video systems provide a best-in-class user experience, making Prime Video the preferred global platform for content providers.
2. Define the digital supply chain road map, eliminate redundant process, gain alignment across multiple key stakeholders, and execute on goals.
3. Design workflow strategies for accelerated content delivery in multiple languages, formats, and platforms, while simplifying and eliminating redundant practices.
4. Distill insights on partner capabilities to advise and enhance business strategies such as new content and market launches.
5. Write quarterly business reviews (and monthly business reviews) that are reviewed at leadership level.
6. Contribute to or drive strategic initiatives and author documents independently.
7. Manage complex escalations that may span across multiple business units, with active participation in meetings with Global teams during early/late IST hours.

About the team

Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.

BASIC QUALIFICATIONS

1. 8+ years of demonstrated results as an Account or Vendor Manager in a technical, e-commerce, or media-related environment.
2. BS degree.
3. Excellent written and verbal communication skills, strong numerical and analytical aptitude, proven negotiating skills.
4. Demonstrated ability to credibly coordinate between technical teams and business stakeholders, as well as have an understanding of the systems and processes that will be utilized in achieving program objectives.
5. Excellent interpersonal skills; ability to form relationships and work successfully with business and technical teams across the organization.
6. Proven track record of delivering initiatives from conception through completion.
7. Demonstrated ability to think both strategically and tactically.
8. Proven ability to multitask and manage multiple projects through work prioritization and planning.
9. Proactive attitude and willingness to dig deep to achieve goals.
10. Advanced knowledge with all MS Office tools.
11. Must be fluent in English.

PREFERRED QUALIFICATIONS

1. Experience and understanding of the entertainment industry, digital media, and/or digital video supply chain.
2. MBA or related qualification.
3. A passion for digital media and entertainment.

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