Sr Fleet Improvement Specialist, Fleet Strategic In-life Partnerships and Programs

Amazon; London; On-site; GBP 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Senior Program Manager to lead innovative fleet programs that enhance service delivery. This role involves ownership of project plans, vendor negotiations, and continuous service improvement. The ideal candidate will be analytical, resourceful, and customer-focused, thriving in a fast-paced environment. You will collaborate with diverse teams to ensure the successful rollout of fleet services across the EU. If you're passionate about developing best-in-class solutions and driving impactful change, this opportunity is perfect for you.

Qualifications

• Bachelor's degree in a technical field is essential.
• Experience in project management and fleet management is preferred.

Responsibilities

• Own and manage a portfolio of fleet services and programs.
• Engage with internal and external stakeholders for service improvement.
• Drive alignment between business and service providers for goal achievement.

Skills

Project Management

Data Analytics

Vendor Negotiation

Business Development

Customer Focus

Education

Bachelor’s degree in a technical discipline

Job description

Sr Fleet Improvement Specialist, Fleet Strategic In-life Partnerships and Programs

Job ID: 2952472 | Amazon UK Services Ltd. - A10

* Location: AMZL Corporate Office across EU is suitable for this position*

We are looking for a Sr. Program Manager, within our Fleet Strategic In-Life Partnerships and Programs Team. The Senior Program Manager will be responsible for creating, piloting, rolling out and expanding fleet programs. Some of these programs will interface with external vendors, including OEMs, OEM dealerships, Fleet suppliers and Fleet Management Companies. Fleet services include the provision of maintenance and repairs to support Delivery Service Providers (DSPs) who are the customers of these services. Further innovative solutions that improve the uptime of our vehicles will be researched, developed and deployed by this individual.

The optimal fit for this role will be a candidate wanting to roll-up his or her sleeves, look around corners to identify future needs, dive into a challenge. Goal is to develop a best-in-class solution, set a path forward, and drive implementation. The successful candidate will be customer focused, highly analytical, resourceful, able to operate at all levels of the organization and comfortable driving critical business decisions in a fast paced and ambiguous environment.

Key Job Responsibilities

1. Program ownership of a portfolio of services
2. Business development and vendor negotiations
3. Leverage EU wide rollout of services and their continuous improvement
4. Engagement with internal teams (international) and external stakeholders

Specific Responsibilities

1. Create and own project plans for the deployment of services
2. Identify business needs and create solutions to continuously improve our service offering
3. Conduct tendering & negotiation with suppliers
4. Build mechanisms to continuously re-evaluate and evolve our services based on customer feedback
5. Own the relationship with suppliers responsible for the delivery of services
6. Drive cross-functional alignment between the business, service providers, internal stakeholder teams and senior leadership to ensure achievement of goals
7. Regularly update EU senior leadership on the status of projects and key metrics

BASIC QUALIFICATIONS

1. A Bachelor’s degree in a technical discipline (Industrial, Electrical, Mechanical) from an accredited university or equivalent experience.
2. Project management, previous automotive industry and fleet management experience, including service, maintenance and repair is a plus.
3. Delivery Station and/or Delivery Service Partner Experience is a plus.
4. Ability to travel >25%

PREFERRED QUALIFICATIONS

1. Project Management Qualification
2. Data analytics skills
3. Experience of dealing and managing 3P vendors

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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