Sr.FinOps Analyst- AR

Amazon; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a proactive Collections Analyst to manage receivables and enhance customer relationships. In this dynamic role, you will resolve billing issues, reconcile accounts, and drive monthly collection targets. Your attention to detail and ability to collaborate with various stakeholders will be key to ensuring timely payments and improving the accounts receivable process. Join a diverse and inclusive team where your contributions will make a significant impact on customer satisfaction and operational efficiency.

Qualifications

• 3+ years of experience in finance operations or accounts receivable.
• Strong knowledge of Excel and customer service skills.

Responsibilities

• Manage and resolve receivables related queries from customers.
• Collaborate with stakeholders to resolve customer disputes.
• Monitor high-risk accounts and improve customer experience.

Skills

Accounts Receivables process

Customer Service

Excel (advanced)

Attention to detail

Education

Bachelor's degree in accounting and commerce

Tools

Microsoft Office

Job description

GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment.

Key job responsibilities
• Understanding of Accounts Receivables process
• Follow-up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio
• Maintain detailed post correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
• Monitor high-risk accounts and ensure timely escalation of challenges to management
• Continually look at ways to improve the customer experience
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet the monthly productivity goals
• Reconcile complex accounts and have excellent attention to detail

BASIC QUALIFICATIONS

- Bachelor's degree in accounting and commerce (B. Com)
- Knowledge of Excel at an advanced level
- Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS

- 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.