Sr. FinOps Analyst - AR, India Advertising Collection

Amazon; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Sr. FinOps Analyst to support strategic customers in resolving billing issues and maximizing cash flow. This role involves managing accounts receivable, analyzing trends, and suggesting process improvements while ensuring exceptional customer service. The ideal candidate will have a strong background in finance operations, excellent organizational skills, and the ability to build cross-functional relationships. Join a diverse and inclusive workplace that empowers individuals to deliver outstanding results for customers and drive positive changes in processes.

Qualifications

• 3+ years of finance operations experience in a customer-oriented environment.
• Advanced knowledge of Excel and Microsoft Office products.

Responsibilities

• Manage customer receivables to maximize cash flow and resolve payment issues.
• Provide detailed, customer-oriented service and maintain strong relationships.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Organizational Skills

Customer Relationship Management

Education

Bachelor's degree in accounting and commerce

Tools

Excel

Microsoft Office

Job description

Sr. FinOps Analyst - AR, India Advertising Collection

As an AR Collections Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Amazon seeks a Collection's analyst with at least 3+ years F&A experience in a large customer-oriented corporate environment, for our Advertising business line.

Key Job Responsibilities

1. Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.
2. Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
3. Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
4. Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
5. Managing internal and external Accounts Receivable inquiries.
6. Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
7. Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
8. Understand the pain points of customers and solve our customer’s problems.
9. Providing prompt, efficient, detailed, customer-oriented service to customers.
10. Escalating when appropriate to direct manager and/or senior leaders.
11. Keeping detailed notes, task creation and reminders in our collections tools.
12. Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
13. Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
14. Analyze trends and suggest process improvements.
15. Perform other projects and duties as required.

BASIC QUALIFICATIONS

• Bachelor's degree in accounting and commerce (B. Com)
• Knowledge of Excel at an advanced level
• Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS

• 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.