Sr. FinOps Analyst - AR, India Advertising Collection

Amazon; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading company is seeking a Sr. FinOps Analyst to support strategic customers by resolving billing issues and managing accounts receivable. The ideal candidate will have strong organizational skills and a customer-oriented approach. Responsibilities include managing customer relationships, analyzing trends, and improving processes. This role requires a Bachelor's degree in accounting and at least 3 years of relevant experience.

Qualifications

• 3+ years of experience in finance operations or accounts receivable.
• Experience in a large customer-oriented corporate environment.

Responsibilities

• Manage a portfolio of customer receivables to maximize cash flow.
• Handle full cycle of accounts receivable past due balances.
• Provide prompt, detailed, customer-oriented service.

Skills

Excel

Organizational Skills

Customer Service

Education

Bachelor's degree in accounting and commerce

Tools

Microsoft Office

Job description

Sr. FinOps Analyst - AR, India Advertising Collection

As an AR Collections Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts, and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Amazon seeks a Collection's analyst with at least 3+ years F&A experience in a large customer-oriented corporate environment, for our Advertising business line.

Key job responsibilities

1. Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by resolving customer payment issues.
2. Handle the full cycle of accounts receivable past due balances, including research, analysis, and account reconciliations.
3. Call customers and schedule resolution sessions to understand their procure-to-pay cycles.
4. Manage and resolve invoice discrepancies to ensure timely and accurate receivables.
5. Handle internal and external Accounts Receivable inquiries.
6. Maintain customer relationships by responding promptly and accurately to internal and external questions and requests for information.
7. Understand Amazon billing processes to guide customers, identify defects, and drive upstream resolution of AR issues.
8. Identify customer pain points and resolve their problems effectively.
9. Provide prompt, detailed, customer-oriented service.
10. Escalate issues appropriately to managers or senior leaders.
11. Keep detailed notes, create tasks, and set reminders in collections tools.
12. Act as the Voice of the Customer for top-tier customers and Sales Teams, reporting and acting on areas for improvement.
13. Seek solutions to customer and sales needs, communicate trends to leadership, and suggest innovative solutions to enhance customer experience.
14. Analyze trends and recommend process improvements.
15. Perform other projects and duties as required.

BASIC QUALIFICATIONS

• Bachelor's degree in accounting and commerce (B. Com)
• Advanced knowledge of Excel
• Experience with Microsoft Office applications

PREFERRED QUALIFICATIONS

• 3+ years of experience in finance operations, shared services, accounts payable, accounts receivable (collections), or general ledger

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