Sr. Cluster Manager , Quick Commerce

Amazon; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company seeks a Cluster Manager for Amazon Now, responsible for managing dark stores and operations. This role involves leading a team, ensuring quality, driving performance metrics, and fostering a collaborative environment. Ideal candidates will have a Bachelor’s degree and significant management experience.

Qualifications

• 2+ years of employee and performance management experience required.
• Flexible schedule required, including weekends and holidays.

Responsibilities

• Lead and supervise a team of TL's in Operations.
• Ensure a safe work environment and manage overall store performance.
• Identify and lead process improvement initiatives.

Skills

Employee management

Performance management

Process improvement

Cross-functional collaboration

Stakeholder management

Project management

Education

Bachelor's degree or equivalent

Job description

A strategic and people leader for a large team, the cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives

Key job responsibilities
- Ensure a safe work environment
- Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations
- Responsible for the overall Quality, Productivity and dark store performance
- Appraise performance; resolve problems; and address staffing needs
- Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
- Ensuring Building heath and inventory metrics with best in class quality metrics
- Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
- Proactively identify and lead process improvement initiatives
- Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
- Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
- Ensure best practices in people management and accountable for compliance, Connections and scorecards.
- Manage People and team development
- Create leaders and talent pipeline. Good stake holder management and project management skills
- Do cross functional and cross mile interfacing and take up for the best practices and initiatives

BASIC QUALIFICATIONS

- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS

- 2+ years of performance metrics, process improvement or lean techniques experience

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