City Manager - Quick Commerce

Amazon; Mansfield; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a strategic City Manager to oversee operations in Sheffield. This role involves leading a large team, ensuring quality standards in dark store performance, and driving process improvements. The ideal candidate will have a strong background in performance metrics and team leadership, ready to create an exceptional quick commerce experience for customers. If you're passionate about operational excellence and team development, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• 3+ years of experience in performance metrics and process improvement.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Lead and supervise a team, ensuring quality and productivity.
• Implement best practices in people management and process improvements.
• Conduct resource planning and address capacity constraints.

Skills

Performance Metrics

Process Improvement

Lean Techniques

Team Leadership

Stakeholder Management

Education

Bachelor's Degree or Equivalent

Job description

A strategic and people leader for a large team, the City Manager of Amazon Now is empowered with complete operations responsibility for a city. She/he will work to create a dark stores network, serve customers with a best-in-class quick commerce experience, and manage building-level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives.

Key job responsibilities

1. Ensure a safe work environment
2. Lead and supervise a team of cluster Managers and Team Leaders as direct reports, supported by PAs in Operations
3. Responsible for the overall quality, productivity, and dark store performance
4. Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs
5. Review work forecasts and determine productivity requirements to meet overall building objectives
6. Ensure building health and inventory metrics with best-in-class quality standards
7. Collaborate with stakeholders and adopt best practices cross-functionally
8. Proactively identify and lead process improvement initiatives
9. Understand system interventions for order processing and communicate new process implementations and control measures to teams
10. Conduct resource planning periodically and coordinate with Resource Planning and Finance teams to address capacity constraints
11. Implement best practices in people management and ensure compliance, connections, and scorecards are maintained
12. Manage people and team development, creating leaders and talent pipelines
13. Maintain good stakeholder and project management skills
14. Engage in cross-functional and cross-milestone interfacing to promote best practices and initiatives

BASIC QUALIFICATIONS

• 3+ years of experience in performance metrics, process improvement, or lean techniques
• Bachelor's degree or equivalent, or 3+ years of Amazon (blue badge/FTE) experience
• Ability to work a flexible schedule, including weekends, nights, and holidays

PREFERRED QUALIFICATIONS

• Experience in the quick commerce industry

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