Cluster Manager , Quick Commerce

Amazon; Sheffield; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise de commerce électronique de premier plan recherche un Cluster Manager pour superviser la gestion des dark stores et améliorer l'expérience client. Le candidat idéal aura de l'expérience en gestion d'équipe et de performances, ainsi qu'une formation appropriée. Ce rôle exige une capacité à travailler de manière flexible et à gérer efficacement les ressources.

Qualifications

• 1+ ans d'expérience en gestion des employés et performances.
• Capacité à travailler selon un horaire flexible, y compris les nuits et week-ends.

Responsibilities

• Superviser une équipe de TL's, gérer la performance des magasins.
• Collaborer avec les parties prenantes et conduire des initiatives d'amélioration des processus.

Skills

Gestion des performances

Gestion d'équipe

Education

Baccalauréat ou équivalent

Job description

The cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives

Key job responsibilities
- Ensure a safe work environment
- Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations
- Responsible for the overall Quality, Productivity and dark store performance
- Appraise performance; resolve problems; and address staffing needs
- Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives.
- Ensuring Building heath and inventory metrics with best in class quality metrics
- Collaborate with stakeholders. Taking up cross functionally the adoption of best practices.
- Proactively identify and lead process improvement initiatives
- Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required.
- Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams.
- Ensure best practices in people management and accountable for compliance, Connections and scorecards.
- Manage People and team development
- Create leaders and talent pipeline. Good stake holder management and project management skills
- Do cross functional and cross mile interfacing and take up for the best practices and initiatives

BASIC QUALIFICATIONS

- 1+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can push and pull wheeled dollies loaded with products up to 100 pounds during shifts

PREFERRED QUALIFICATIONS

- 1+ years of performance metrics, process improvement or lean techniques experience

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