Sports Assistant

TN United Kingdom; London; On-site; GBP 28,000; Full time

Job summary

Join a forward-thinking charity dedicated to enhancing community wellbeing as a Sports Assistant. This role at a vibrant sports center involves managing operations, ensuring compliance with standards, and providing exceptional customer service. You'll engage with local residents, promote sports activities, and contribute to a positive community impact. With a focus on inclusivity and a supportive work culture, this position offers a chance to make a genuine difference in people's lives. Enjoy competitive benefits including generous leave, life insurance, and free gym membership while working in a dynamic environment that values diversity and employee wellbeing.

Benefits

30 days annual leave plus bank holidays

Life Insurance

Reward Schemes

Social and wellbeing activities

Mental Health & Wellbeing Perks

Free Gym Membership

Free breakfasts/snacks

Qualifications

• Experience in customer service and handling inquiries.
• Strong organizational and administrative skills are essential.

Responsibilities

• Manage day-to-day operations of the sports facility.
• Ensure compliance with service standards and regulations.
• Engage with the community to promote facility usage.

Skills

Customer service skills

Communication skills

Organizational skills

Administrative skills

Numerical skills

Job description

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We are looking for an enthusiastic Sports Assistant to work at Barn Elms Sports Centre.

About Us:

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership
• Free breakfasts/snacks

Reports to: Duty Manager

Salary: London Living Wage - £27,427 per annum

Contract: Permanent, Full Time/Part Time

DBS: Basic

Role Overview:

The Leisure Team are passionate about benefitting the local community through sports and leisure activities. We are experts in our service and pride ourselves on our customer experience and inclusivity through affordable or complementary programmes reaching those that need it the most. The leisure team want to enrich all lives within Wandsworth leading on the needs of the community, delivering programmes that reach out to local places and people, removing barriers and increasing access to activity.

Main Duties/Responsibilities:

• Responsible for the day to day operation of an Enable Leisure and Sports Services Sports Facility.
• Ensures that the service is provided to the standards required by the organisation, Government Legislation and governing body rulings.
• Attend to all routine office administration including but not limited to answering queries from the general public both verbally and in writing, managing bookings, recording all accidents/incidents, issuing tickets and facility passes and recording daily attendance figures.
• Acts as receptionist by taking entrance fees, operating electronic booking and management system and checking and balancing tills at end of work period. Responsible for safe handling of cash and valuables.
• Prepares the facility for competition and training purposes, marking out sports pitches as required. Making sure all areas are hazard free before use.
• Assists customers by preparing and setting up equipment in advance and throughout the day as required.
• Maintains and repairs the equipment and sports pitches as necessary.
• Issues and monitors use of equipment.
• Maintains all facility areas as necessary by clearing any litter or untidy articles.
• Maintains, keeps clean and tidies the facility including changing rooms, toilets and outside area etc. Carry out all cleaning duties as required.
• Work within the café area on the point of sale and with food and beverage preparation and distribution.
• Responsible for taking deliveries of goods and equipment.
• Liaises with clubs, associations and schools to promote and encourage use of the facility as and when required. Engages with the local residents to encourage participation and community interaction.

Skills and Experience:

• Experience in dealing with customer enquiries face-to-face, via telephone and email.
• Clear communication skills and excellent customer service skills.
• Highly organised and strong administrative and numerical skills.

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.

If this role is not quite right, however you are still interested in working at Enable, then we encourage you to get in touch today.

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.