Sports Advisor

TN United Kingdom; Greater London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Sales Assistant, where your passion for sports and exceptional customer service will shine! You'll be the friendly face welcoming customers, guiding them through tailored product solutions, and ensuring a smooth shopping experience both in-store and online. This role offers the chance to build lasting relationships with sports enthusiasts while promoting a diverse range of products. If you're an effective communicator and a team player, this is the perfect opportunity to contribute to a vibrant retail environment and help others enjoy the wonders of sport.

Qualifications

• Passionate about sports and customer service.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver exceptional customer experiences across all channels.
• Create a welcoming store environment and maintain product availability.
• Promote sustainability and responsible practices.

Skills

Customer Service

Communication Skills

Problem-Solving

Team Collaboration

Sales Skills

Job description

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As a Sales Assistant, you will be the heart and soul of the customer experience! You'll be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond.

YOUR RESPONSIBILITIES

Deliver exceptional customer experiences by providing tailored product and service solutions:

Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.

Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.

Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.

Promote Products and Services: Actively promote and sell our offerings through various channels, including in-store interactions, online platforms, and social media engagement.

Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalization services to enhance the customer experience.

Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions:

Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.

Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.

Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.

Prioritize Customer Safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines.

Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.

Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices.

WHO ARE YOU?

We're looking for passionate individuals who are excited to join our team and contribute to our mission of moving people through the wonders of sport. You are:

• A Sports Enthusiast: You have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.

In addition to these qualities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team.

Customer-Focused: You're dedicated to providing exceptional customer service and building positive relationships with every individual.

A Collaborative Teammate: You thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.

An Effective Communicator: You possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.

A Problem-Solver: You're resourceful, adaptable, and able to think critically to find effective solutions to challenges.

Efficient and Organised: You manage your time effectively, prioritize tasks, and maintain a high level of efficiency in a fast-paced environment.

Committed to Growth: You demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.

Emotionally Intelligent: You possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.