SPOC Administrator

HCRG Care Group; Harlow; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Salary £24,853 pro-rata

Group pension

Free beverages

My Reward Hub

Wage access

Wellbeing support

Learning & development

Innovation funding

Good CQC ratings

Job summary

Florence Nightingale Health Centre in Harlow is seeking a proactive SPOC Administrator to provide high-quality administrative support across the Early Childhood and Family Wellbeing Service (ECFWS). You will be the first point of contact for families and partner agencies, delivering responsive signposting and rapid referrals.

This role requires a full UK driving license due to occasional travel; you'll log information in SystmOne, coordinate appointments, handle confidential data, and support

Qualifications

• GCSE English and Maths at Grade C or above.
• Experience in an administrative role.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office packages.

Responsibilities

• Act as the administrative hub, ensuring inquiries are signposted and responded to.
• Log referrals, appointments, and correspondence in SystmOne.
• Handle confidential information with discretion and professionalism.
• Coordinate complex booking requests and liaise with multiple services.
• Support development of the Essex division and ongoing improvements.
• Coordinate appointments with parents/carers and manage DNAs.

Skills

Administrative experience

Excellent communication

Time management

Teamwork

Microsoft Office

Driving licence

Education

GCSE English and Maths

NVQ 3 or equivalent

Experience in NHS/Children’s Services

Tools

SystmOne

Job description

The following content displays a map of the jobs location - Harlow

As a SPOCAdministrator, you will be part of our valued team in Essex, receiving access to exclusive rewards and benefits including:

• A salary of £24,853 (This would be Pro-rata to the hours worked)
• group pension and HCRG terms and Conditions
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

Job Introduction

We are looking for a proactive and organised SPOCAdministrator to join our dedicated team at Florence Nightingale Health Centre, Harlow.

As the first point of contact, you will provide high-quality, responsive administrative support, working closely with colleagues across the Early Childhood and Family Wellbeing Service (ECFWS), partner agencies, and the families we serve.

Due to this role requiring occasional travel across our locality, a full UK driving license is required.

Main Responsibilities

As a SPOC Administrator you will:

Act as the administrative hub, ensuring all enquiries are responded to promptly and appropriately, including effective signposting.

Accurately log all information onto SystmOne, including referrals, appointments, telephone contacts, and correspondence.

Handle confidential and sensitive information with discretion and professionalism.

Respond to complex booking requests and coordinate appointments, often liaising with multiple services and external agencies.

Support the ongoing development and improvement of the Essex division.

Liaise with parents/carers regarding appointments, follow-ups, and non-attendance (DNA).

Provide comprehensive administrative support across the team, including clinicians and partner services.

Coordinate multidisciplinary meetings, gathering information from parents and external agencies as required.

Answer and direct telephone calls in a polite, professional, and sensitive manner.

Support timely and accurate processing of referrals, acting as a gatekeeper for the pathway.

Record and monitor the progress of children along the ECFWS.

For more details please see the attached Job Description

Ideal Candidate:

• GCSE English and Maths, Grade C and above, or equivalent qualification
• Experience within an administrative role
• Excellent communication and interpersonal skills
• Effectively prioritises and coordinates own work alongside work of others
• Ability to use Microsoft Office packages
• Work flexibly as part of a proactive team
• Excellent time management and organisation skills
• Ability to use initiative without close supervision
• Ability to manage challenging and complex situations
• NVQ 3 or equivalent experience
• Experience of working within Children’s Services or in an NHS environment
• Experience of using SystmOne

For any queries about the recruitment process of this role, please contact the hiring team via email at [e-mail].

About the Company

We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.