Administrator

HCRG Care Group; Slough; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Group pension

Free beverages at base

Discounts via My Reward Hub

Access to wages as you earn them

Wellbeing support

eLearning & development

Innovation funding for ideas

Qualitative service ratings (CQC)

Job summary

HCRG Care Group in Slough is seeking a Team Administrator to support the Slough Child and Family Wellbeing Service with accurate administration, hospitality and front-line support to clinical teams.

You will handle bookings, records, referrals and triage, working with Health Visiting and School Nursing teams while ensuring data protection and confidential handling of information.

Qualifications

• Excellent numeracy and literacy.
• Strong IT skills with Word, Outlook and Excel.
• Good interpersonal and organisational skills.
• Accuracy and attention to detail.
• Ability to prioritise own workload and manage time effectively.
• Ability to work independently on own initiative.
• Excellent telephone manner and confidential handling.
• Experience working with confidential information; NHS understanding.
• General office experience, ideally with a clinical system.

Responsibilities

• Send appointment invitations and reminders for Health Visiting and School Nursing teams.
• Handle routine correspondence, acknowledgements and draft letters.
• Maintain filing systems ensuring security and data protection.
• Record-keeping for Health Visiting and School Nursing services.
• Monitor inbox and route information to the right person promptly.
• Allocate referrals and visits to SCFWS team and duty staff.
• Provide admin support across online systems including EMIS and Office.
• Answer and triage calls for Slough Public Health Nursing service.
• Assist with office maintenance, stationery and PPE orders; ad hoc duties.
• Order equipment and manage stock in line with procedures.

Skills

Numeracy & literacy

IT skills (Word, Outlook, Excel)

Interpersonal & organisational skills

Accuracy & attention to detail

Prioritising workload

Independent working

Excellent telephone manner

Handling confidential information

General office experience (clinical IG

Tools

EMIS

Job description

Job Introduction

As an

• Salary from £25,500
• group pension and HCRG terms and Conditions
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

Job Introduction

As an Administrator, you will be part of our valued team in Slough, receiving access to exclusive rewards and benefits including:

• Salary from £25,500
• group pension and HCRG terms and Conditions
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality Commission

Job Introduction

Do you have a passion for organisation, communication, and making a positive impact? We're looking for a Team Administrator to join our dedicated team supporting the Slough Child and Family Wellbeing Service, providing accurate and effective administration, hospitality, and support across all functions of the service.

As Team Administrator, you'll work collaboratively with the Health Visiting and School Nursing teams, offering general, non-clinical advice to service users, parents, and other professionals, and handling all enquiries on behalf of the wider team. You'll be responsible for accurate record keeping and data entry, as well as providing clerical support to the clinical team.

This is a varied role covering everything from appointment booking and correspondence to record maintenance, referral allocation, and front-line telephone triage.

Job Responsibilities

As Team Administrator you will:

• Send out appointment invitations and reminders, and book, re-arrange, or cancel appointments on behalf of the Health Visiting and School Nursing teams
• Action routine correspondence, prepare acknowledgements, and draft response letters in a timely manner
• Maintain safe and efficient filing systems, ensuring the security and confidentiality of records and data protection
• Contribute to Health Visiting and School Nursing records where appropriate, maintaining accurate and contemporaneous documentation
• Monitor a single point of access inbox, ensuring important and sensitive information reaches the right person in a timely manner
• Allocate incoming referrals, new birth visits, and transfer‑ins to members of the SCFWS team, and manage, action, and record work allocated to the Public Health Practitioner on duty
• Provide administrative support across all online systems, including EMIS and Microsoft Office
• Answer and triage all incoming calls to the Public Health Nursing 4 Slough service, dealing with enquiries with tact, diplomacy, sensitivity, and confidentiality
• Assist with office maintenance, stationery ordering, and PPE supplies, plus other ad hoc duties as directed by the Administration Manager
• Order equipment, stores, and consumables in line with company procedures, and co‑ordinate stock control

For More Details Please See Attached Job Description.

The Ideal Candidate

Our ideal candidate has:

• Excellent numeracy and literacy
• Competent IT skills including Word, Outlook and Excel
• Good interpersonal and organisational skills
• Accuracy and attention to detail
• Ability to prioritise own workload and manage time effectively
• Ability to work independently on own initiative
• Excellent telephone manner
• Experience working with confidential and sensitive information and data
• Previous general office experience, ideally using a clinical system
• Understanding of patient needs and the NHS
• EMIS experience desirable

For more details on our requirements please see attached Job Description.

A driving license and access to a vehicle for work purposes is required for this role.

For any queries about the recruitment process of this role, please contact the hiring team via email at [e-mail] or on 07884 659460.

About The Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do .

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

Attached documents