SPoA Administrator

Manchester University NHS Foundation Trust; Sale; Presencial; GBP 21.000 - 25.000; Jornada completa

Descripción de la vacante

Manchester University NHS Foundation Trust (MFT) is seeking proactive SPOA Administrators to support access to community health services across Manchester and Trafford. You will handle referrals and appointment bookings, acting as the first point of contact for referrers and service users to ensure timely and compassionate service.

Join a forward-thinking team within the Manchester/Trafford Local Care Organisation, contributing to efficient patient access and a supportive work environment on

Formación

• Proven administrative experience in a healthcare or customer service environment.
• Strong communication and interpersonal skills.
• Ability to work independently and make decisions within defined procedures.
• Excellent organisational skills and attention to detail.
• Proficient in using IT systems and managing digital workflows.

Responsabilidades

• Act as the first point of contact for referrers and service users to guide referrals and bookings.
• Support timely, accurate referral and appointment bookings across Manchester and Trafford.
• Follow SPOA and Local Care Organisation referral pathways and liaise with clinicians and patients.

Conocimientos

Administrative experience

Communication skills

Independent worker

Organisational skills

IT systems

Herramientas

Referral management system

Descripción del empleo

Join our Single Point of Access (SPOA) team and help improve access to vital community health services across Manchester and Trafford.

We are looking for proactive and efficient SPOA Administrators to support the delivery of timely, accurate, and compassionate referral and appointment bookings management. As the first point of contact for referrers and service users, you will play a vital role in ensuring seamless access to community health services.

What We're Looking For

• Proven administrative experience in a healthcare or customer service environment
• Strong communication and interpersonal skills
• Ability to work independently and make decisions within defined procedures
• Excellent organisational skills and attention to detail
• Proficient in using IT systems and managing digital workflows

Why Join Us?

• Be part of an innovative, supportive, and forward-thinking team
• Opportunities for development and progression within the Manchester/Trafford LCO
• Help shape the way local people access community healthcare

You will work across neighbourhood and nursing services, AHP-led and specialist services, and urgent care services within Manchester and Trafford. The role includes following established SPOA and Local Care Organisation (LCO) referral pathways, liaising with clinicians, patients, carers, and a wide range of stakeholders, and ensuring all referrals are managed efficiently from receipt to appointment booking.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.

With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.

Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.

At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.

Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.

At MFT, your role matters, your impact is real, and you're part of something bigger from day one.