Network Maintenance Supervisor

Viberoptix Ltd.; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Job summary

Viberoptix Ltd. is seeking a Splicing Supervisor in Cumbria to oversee network maintenance of the fibre network. The ideal candidate will have supervisory experience and a strong background in fault finding and splicing operations.

This permanent, full-time role requires effective management of the maintenance team to ensure adherence to health and safety standards while meeting clients' expectations. A proactive approach to fault diagnostics and team leadership is essential.

Qualifications

• At least 2 years’ experience managing a team.
• Significant experience with fibre network testing and splicing.
• Knowledge of cabling on a fibre network.

Responsibilities

• Lead the network maintenance team to meet KPIs and safety regulations.
• Supervise engineers on site and manage client expectations.
• Conduct fault location and assist with planning crews and materials.

Skills

Team management

Fibre splicing

Fault diagnostics

Health and safety standards

Job description

JOB LOCATION: Cumbria

TERMS: Permanent, full time

THE JOB

We are looking for a Splicing Supervisor (GB) to ensure the network maintenance of the fibre network in Cumbria. The successful candidate will have supervisory experience, along with a proven track record of fault finding and splicing on a fibre network.

WHAT WILL YOU BE DOING?

• To take the lead and ensure the network maintenance team are meeting KPIs and targets and are acting in line with health and safety regulations and standards, including the upkeep and maintenance of the fibre infrastructure to current PIA standards
• Attend fault location and complete any make safe/survey actions.
• Identify fault, cause of fault and works required to restore service and record details of damage identified.
• Assisting with planning crews and materials for all activities required to complete all tasks associated to restore service within the Service Level Agreement.
• Identify requirements for street work permits and ensure compliance.
• Supervising engineers on site and reporting any concerns into manager
• Ensure relevant Health & Safety standards are followed and achieved, including but not limited to SSRAs, Street works, audits, inspections, investigations etc.
• Escalation of concerns relating to downtime on network, ensuring appropriate parties are aware and plan is in place to resolve
• Population of all system requirements for fault repair including (but not limited to), Field Services, SRV Population, Outage documentation, ARC GIS evidence.
• Assist with completion of Post Incident Review documentation for critical outages.
• Development of team resulting in streamlining processes as required on network
• Oversee completion of works are carried out in line with acceptable standards
• Attend daily operational calls with the client when required to review progress, workstack, key incidents and escalations.
• Attend weekly progress meetings when required and ensure Council permits are in place to keep works on schedule
• Manage client expectations on date deliveries and volume delivery targets
• Manage risk register in line with delivery programme and documentation of possible delays
• Assess, review, and mitigate commercial & contractual risks
• Monitor work production outputs closely with regular dialogue with the commercial dept.
• Overall adherence to health and safety policies and procedures across the business

WHAT WILL YOU BRING?

The ideal person will have a proven track record of managing reactive maintenance, people and resources to achieve client expectations in a pressurised environment.

• At least 2 years’ experience of managing or supervising a team
• Significant experience of testing and splicing on a Fibre network
• Knowledge of cabling on a fibre network
• Experience of fault diagnostics and outage response

EEO STATEMENT

At Viberoptix, we recognise the positive value of diversity, promote equality and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working – there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.

All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.

Fibrus Limited, Fibrus ISP, Hyperfast and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email [e-mail] if you do not wish us to retain your information or do not wish for us to share your information.