Assistant Patient Pathway Administrator

Allscreens Nationwide Ltd; Oxford; On-site; GBP 21,000 - 27,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking an administrative professional to prioritise workloads and maintain high-quality admin processes within a dynamic clinical environment.

You will handle patient data in accordance with data protection laws, produce clinical correspondence, and support referrers and patients by phone or email while ensuring RTT targets are met and information is kept up to date.

Responsibilities

• Prioritise and organise own workload.
• Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
• Maintain an efficient administration system within the office in order to achieve high quality standards in a demanding and constantly changing environment.
• Work flexibly, as necessary, to cover peaks and troughs of work across the department and to cross cover other members of the team when absences occur.
• To comply with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidential data.
• Any other duties as directed by the Admin Manager / Consultant
• Use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 7 working days.
• Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems via phone or email.
• Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.
• Update patient details on EPR and other Trust and departmental record systems as necessary, including updating GP and Patient addresses. Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade as required from your line manager or the Directorate Management team.

Job description

1. Ability to prioritise and organise own workload.
2. Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.
3. Maintain an efficient administration system within the office in order to achieve high quality standards in a demanding and constantly changing environment.
4. Work flexibly, as necessary, to cover peaks and troughs of work across the department and to cross cover other members of the team when absences occur.
5. To comply with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidential data.
6. Any other duties as directed by the Admin Manager / Consultant
7. Use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 7 working days.
8. Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems via phone or email.
9. Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.
10. Update patient details on EPR and other Trust and departmental record systems as necessary, including updating GP and Patient addresses. Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade as required from your line manager or the Directorate Management team.

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust