Specialist Support Worker

Look Ahead; London; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading social care provider in London seeks a compassionate Specialist Support Worker for their Mental Health service. The role involves supporting clients during recovery from mental health crises through personalized planning and fostering community engagement. A collaborative and resilient team player with NVQ qualifications is essential for this role, which offers extensive benefits and opportunities for professional growth.

Benefits

Annual leave increasing with length of service

Free DBS check

Exclusive discounts through Reward Gateway

Fully paid induction and ongoing training

Healthcare Cashplan

Cycle to work scheme

Employee Assistance Programme

Online wellbeing resources

Generous pension contributions

Quarterly Staff Awards

Qualifications

• Relevant experience or higher qualifications preferred.
• Ability to handle challenging behavior effectively.

Responsibilities

• Build supportive relationships with customers.
• Conduct assessments and develop support plans.
• Lead group activities and support colleagues.

Skills

Compassion

Resilience

Teamwork

Adaptability

Communication

Education

NVQ Level 2 or equivalent

Job description

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Specialist Support Worker, London Borough of Tower Hamlets

Client: Look Ahead

Location: London Borough of Tower Hamlets, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

370f8266733b

Job Views:

5

Posted:

25.06.2025

Expiry Date:

09.08.2025

Job Description:

We’re looking for a kind, compassionate and resilient Specialist Support Worker to join our Mental Health service in Tower Hamlets.

Salary: £, per annum, working hours per week.

Want to feel like you have an exciting future? You’ll feel at home here.
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
• Annual leave increasing with length of service
• Free DBS (if applicable)
• Exclusive discounts and cashback via Reward Gateway and Blue Light Card
• Fully paid induction and ongoing training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through Healthshield
• Cycle to work scheme
• Employee Assistance Programme
• Online wellbeing resources
• Generous pension contributions and life assurance (details T&Cs apply)
• Quarterly Staff Awards
All applicants must be legally eligible to work in the UK; we do not offer sponsorship.

Specialist Support Workers should have relevant experience or higher qualifications. They provide information, social inclusion, and vocational support to help individuals recover and stay well, exercise choice, and participate fully in the community. In the Crisis House environment, they lead support efforts to help customers recover from mental health crises, facilitating person-centered planning and safe return home.

This role involves: x-hour shifts per week, no night shifts.

What you’ll do:

• Build supportive, trusting relationships with customers
• Conduct holistic assessments and develop support plans
• Ensure ongoing risk assessment and management
• Support recovery and enable self-management
• Work with external stakeholders and develop partnerships
• Support team functioning and safety
• Involve customers in service development
• Follow health and safety protocols
• Lead group activities and support colleagues
• Adhere to policies and pursue ongoing learning
• Perform other duties as assigned

This is not an exhaustive list and duties may change.

About you:

• Warm, friendly, and open
• A team player
• Calm, resilient, and well-organized
• Adaptable to change
• Respectful and articulate
• Motivated to improve
• Able to handle challenging behavior

What you'll bring:

Essential: NVQ Level / or equivalent with relevant experience.

About us:

Look Ahead is a leading social care provider in London and the South East, supporting thousands annually across mental health, homelessness, and more. We value excellence, compassion, inclusivity, and partnership. We are committed to safeguarding and promoting welfare, and promote diversity and inclusion.