Specialist, Relief & Exemption

Ryan; Chippenham; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Phone/Internet reimbursement

Gym membership or equipment

LinkedIn Learning subscription

Flexible work environment

Tuition reimbursement after one year

Accelerated career path

Awards culture & community outreach

Job summary

Ryan is seeking a Specialist, Relief & Exemption to identify rate reduction opportunities for commercial properties. You will research occupancy, assess eligibility, and assemble evidence-rich case files for the sales team to engage clients with precision.

Role requires strong numeracy, high accuracy, and Excel fluency. You will input and analyze data, maintain records, and communicate clear case summaries within a collaborative team.

Qualifications

• Strong numeracy and ability to work with figures, valuations, and rate data.
• High accuracy and attention to detail when validating information.
• Excel proficiency: filters, lookups, formulas, data validation.
• Proven focus and concentration for deep-dive research.
• Fast learner with ability to grasp regulatory concepts.
• Independent and self-managing workflow.
• Clear, concise written and verbal communication.
• Collaborative team player in a knowledge-driven environment.

Responsibilities

• Conduct extensive online research to assess eligibility of business premises for rate reductions, reliefs, or rebates.
• Investigate occupancy status and build profiles of current and historic occupants across sectors (retail, industrial, office).
• Compile comprehensive, accurate case files for the sales team to engage prospects with informed insights.
• Input, interpret, and manipulate property data using Excel and internal tools.
• Maintain clean, organised records of research findings, source trails, and case status updates.
• Spot patterns, inconsistencies, or indicators of potential recovery opportunities.

Skills

Strong numeracy

Excel fluency

Attention to detail

Fast learner

Independent work

Strong communication

Collaborative

Tools

Excel

Job description

Why Ryan?

• Competitive Compensation and Benefits
• Business Connectivity Reimbursement (Phone/Internet)
• Gym Membership or Equipment Reimbursement
• LinkedIn Learning Subscription
• Flexible Work Environment
• Tuition Reimbursement After One Year of Service
• Accelerated Career Path
• Award-Winning Culture & Community Outreach

As a Specialist, Relief & Exemption, you’ll play a critical role in identifying potential opportunities for rate reductions and refunds on commercial properties. Using digital research and data analysis, you’ll investigate property occupation, assess eligibility, and compile compelling case files for our sales team to engage clients with precision and confidence.

Key Responsibilities

Case Development & Research

• Conduct extensive online research to assess the eligibility of business premises for rate reductions, reliefs, or rebates
• Investigate occupancy status and build profiles of current and historic occupants across sectors (retail, industrial, office)
• Compile comprehensive, accurate case files that allow the sales team to approach prospects with informed, high-quality insights

Data Handling & Reporting

• Input, interpret, and manipulate property and business data using Excel and internal tools
• Maintain clean, organised records of research findings, source trails, and case status updates
• Spot patterns, inconsistencies, or indicators of potential recovery opportunities

What You’ll Bring

• Strong numeracy - comfortable working with figures, property valuations, and rate-related data
• High accuracy and attention to detail - critical when validating property and business information Excel fluency - including filters, lookups, basic formulas, and data validation
• Proven focus and concentration - able to deep-dive into research without losing precision
• Fast learner - able to pick up regulatory concepts and apply them in context
• Confident working independently and managing your own workflow
• Strong communication skills - particularly in sharing clear, concise case summaries with internal teams
• Collaborative - ready to contribute to a high-performing, knowledge-driven team environment.

Why This Role Matters

• Our Business Rates team recovers millions in overpaid property tax on behalf of clients. Your work behind the scenes powers that impact, making you a key part of delivering value, credibility, and service excellence. If you thrive on research, detail, and making data useful, this is your kind of role.

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