Specialist Progression Coach

Serco Limited; Wolverhampton; Hybrid; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Holiday allowance

Pension scheme

Training & qualifications

Wellbeing support

Retail discounts

Volunteer day

Employee networks

Job summary

Serco Limited in the Black Country is recruiting a Specialist Progression Coach to support unemployed participants with long-term health conditions, disabilities, or mental health challenges to move toward sustainable work. The role is field-based with remote and on-site working across Wolverhampton, Sandwell, Dudley, Walsall and Telford & Wrekin.

You will manage a caseload, conduct holistic needs assessments, develop personalised action plans, and deliver one-to-one coaching on CVs, job

Qualifications

• Experience coaching or supporting individuals to achieve positive outcomes.
• Understanding challenges faced by people with disabilities or long-term health conditions when seeking employment.
• Ability to build trust quickly and develop relationships with participants, employers, colleagues and partners.
• Highly organised, able to manage a varied caseload, prioritise effectively, and work independently.
• Strong communication skills and a genuine passion for helping people grow and achieve sustainable employment.
• Full UK Driving Licence and own vehicle.

Responsibilities

• Manage a caseload of participants, providing tailored coaching and support throughout their employment journey.
• Complete holistic needs assessments and develop personalised action plans that reflect individual goals, circumstances, and support needs.
• Identify barriers to employment and connect participants with appropriate health, wellbeing, training, community, and specialist support services.
• Deliver one-to-one employability coaching, including CV support, job searching, interview preparation, and confidence-building activities.
• Build relationships with local employers to identify inclusive employment opportunities and support participants into suitable roles.
• Promote positive health and wellbeing outcomes while ensuring services are delivered in line with contract requirements and quality standards.

Skills

Coaching

Motivation

Relationship building

Organisation

Communication

Driving licence

Job description

Specialist Progression Coach

Location: Black Country: covering Wolverhampton, Sandwell, Dudley, Walsall and Telford & Wrekin
Field-based role with remote and on site working
Salary: £31,000 to £32,000 plus excellent benefits
Schedule: Fixed Term Contract 15-months, Full-time, Monday to Friday, 9am to 5pm (37.5 hours per week)

Ready to impact a better future?

As a Specialist Progression Coach in our Confident Futures team, you'll support unemployed participants with long-term health conditions, mental health conditions, or disabilities to overcome barriers to employment and move towards sustainable work. Through personalised coaching and tailored support, you'll help people rebuild confidence, develop employability skills, and take positive steps towards a brighter future.

Your work has purpose. By building trusted relationships and delivering person-centred support, you'll help individuals increase their independence, improve their wellbeing, and progress towards meaningful employment. Our work touches lives every day, and this role offers the opportunity to create impactful solutions that make a positive impact on communities while helping people shape their future.

What you'll do as a Specialist Progression Coach

• Manage a caseload of participants, providing tailored coaching and support throughout their employment journey.
• Complete holistic needs assessments and develop personalised action plans that reflect individual goals, circumstances, and support needs.
• Identify barriers to employment and connect participants with appropriate health, wellbeing, training, community, and specialist support services.
• Deliver one-to-one employability coaching, including CV support, job searching, interview preparation, and confidence-building activities.
• Build relationships with local employers to identify inclusive employment opportunities and support participants into suitable roles.
• Promote positive health and wellbeing outcomes while ensuring services are delivered in line with contract requirements and quality standards.

Does this sound like you?

• You have experience coaching, motivating, or supporting individuals to achieve positive outcomes.
• You understand the challenges faced by people with disabilities, long-term health conditions, or mental health conditions when seeking employment.
• You can build trust quickly and develop effective relationships with participants, employers, colleagues, and external partners.
• You're highly organised, able to manage a varied caseload, prioritise effectively, and work independently when needed.
• You have strong communication skills and a genuine passion for helping people grow, gain confidence, and achieve sustainable employment outcomes.
• Full UK Driving Licence and own vehicle.

What we offer

• 25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.