Specialist Progression Coach

Serco Limited; Hereford; Hybrid; GBP 31,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Pension scheme

Internal courses and qualifications

Wellbeing support

Employee discounts

Volunteer day

Employee networks

Job summary

Serco Limited is recruiting a Specialist Progression Coach to support unemployed participants with long-term health conditions or disabilities, helping them overcome barriers to employment and move toward sustainable work. You’ll deliver person-centred coaching, build trusted relationships, and create personalized support plans that reflect individual goals and needs.

You will manage a caseload, conduct holistic assessments, connect participants with health and community resources, and work with

Qualifications

• Experience coaching, motivating, or supporting individuals to achieve positive outcomes.
• Understanding challenges faced by people with disabilities or long-term health conditions when seeking employment.
• Ability to build trust quickly and develop effective relationships with participants, employers, colleagues, and external partners.
• Highly organized, able to manage a varied caseload, prioritize effectively, and work independently.

Responsibilities

• Manage a caseload of participants, providing tailored coaching and support throughout their employment journey.
• Complete holistic needs assessments and develop personalised support plans reflecting goals and needs.
• Identify barriers to employment and connect participants with health, wellbeing, training, community, and specialist support services.
• Deliver one-to-one coaching, including CV support, job searching, interview preparation, and confidence-building activities.
• Build relationships with local employers to identify inclusive employment opportunities and support participants into suitable roles.
• Promote positive health and wellbeing outcomes while ensuring services meet contract requirements and quality standards.

Skills

Coaching experience

Empathy

Relationship building

Organization

Communication skills

Job description

Specialist Progression Coach

Location: Shropshire/Herefordshire/Worcestershire: covering Hereford, Worcester, Redditch, Kidderminster
Field-based role with remote and on site working
Salary: £31,000 to £32,000 plus excellent benefits
Schedule: Fixed Term Contract 15-months, Full-time, Monday to Friday, 9am to 5pm (37.5 hours per week)

Ready to impact a better future?

As a Specialist Progression Coach in our Confident Futures team, you’ll support unemployed participants with long-term health conditions, mental health conditions, or disabilities to overcome barriers to employment and move towards sustainable work. Through personalised coaching and tailored support, you’ll help people rebuild confidence, develop employability skills, and take positive steps towards a brighter future.

Your work has purpose. By building trusted relationships and delivering person-centred support, you’ll help individuals increase their independence, improve their wellbeing, and progress towards meaningful employment. Our work touches lives every day, and this role offers the opportunity to create impactful solutions that make a positive impact on communities while helping people shape their future.

What you’ll do as a Specialist Progression Coach

• Manage a caseload of participants, providing tailored coaching and support throughout their employment journey.
• Complete holistic needs assessments and develop personalised support plans that reflect individual goals, circumstances, and needs.
• Identify barriers to employment and connect participants with appropriate health, wellbeing, training, community, and specialist support services.
• Deliver one-to-one coaching, including CV support, job searching, interview preparation, and confidence-building activities.
• Build relationships with local employers to identify inclusive employment opportunities and support participants into suitable roles.
• Promote positive health and wellbeing outcomes while ensuring services are delivered in line with contract requirements and quality standards.

Does this sound like you?

• You have experience coaching, motivating, or supporting individuals to achieve positive outcomes.
• You understand the challenges faced by people with disabilities, long-term health conditions, or mental health conditions when seeking employment.
• You can build trust quickly and develop effective relationships with participants, employers, colleagues, and external partners.
• You’re highly organised, able to manage a varied caseload, prioritise effectively, and work independently when needed.
• You have strong communication skills and a genuine passion for helping people grow, gain confidence, and achieve sustainable employment outcomes.

What we offer

• 25 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks:

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Let’s impact a better future, together.