Specialist Progression Coach

Serco; Aberystwyth; Hybrid; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Up to 6% contributory pension scheme

Internal courses and qualifications

Employee Assistance Programme and Well

Discounts across retailers

Volunteer days and Payroll Giving

Job summary

Serco is seeking a Specialist Progression Coach to join the Confident Futures team on a 15-month fixed-term contract. The role is field-based with hybrid working across Aberystwyth and surrounding towns, offering a salary of £31,000 to £32,000 plus benefits.

You will support unemployed individuals with long-term health conditions, disabilities, or mental health challenges to overcome barriers to employment through person-centred coaching, action planning, and targeted job-search support.

Qualifications

• Experience coaching or supporting individuals to achieve positive outcomes.
• Ability to build trust quickly and develop effective relationships with participants and partners.
• Strong communication skills and genuine passion for helping people grow into sustainable employment.
• Highly organized with the ability to manage a varied caseload and work independently.
• Driver with Full UK licence and own vehicle.

Responsibilities

• Manage a caseload of participants with tailored coaching throughout their employment journey.
• Conduct holistic needs assessments and develop personalised action plans.
• Identify barriers to employment and connect participants with health, wellbeing, training and local support services.
• Deliver one-to-one employability coaching including CV support, job searching, interview prep, and confidence-building.
• Build relationships with local employers to identify inclusive opportunities and support participants into roles.
• Promote health and wellbeing outcomes while delivering services to contract requirements.

Skills

Coaching

Relationship building

Communication skills

Organisational abilities

Driving licence

Empathy

Job description

Location: Aberystwyth covering Porthmadog, Bala, Llangollen, Llanidloes and Newtown

Field-based role with remote and on site working

Salary: £31,000 to £32,000 plus excellent benefits

Schedule: Fixed Term Contract 15-months, Full-time, Monday to Friday, 9am to 5pm (37.5 hours per week)

Ready to impact a better future?

As a Specialist Progression Coach in our newly established Confident Futures team (expected to start in October 2026), you’ll support unemployed participants with long-term health conditions, mental health conditions, or disabilities to overcome barriers to employment and move towards sustainable work. Through personalised coaching and tailored support, you’ll help people rebuild confidence, develop employability skills, and take positive steps towards a brighter future.

Your work has purpose. By building trusted relationships and delivering person-centred support, you’ll help individuals increase their independence, improve their wellbeing, and progress towards meaningful employment. Our work touches lives every day, and this role offers the opportunity to create impactful solutions that make a positive impact on communities while helping people shape their future.

What You’ll Do As a Specialist Progression Coach

• Manage a caseload of participants, providing tailored coaching and support throughout their employment journey.
• Complete holistic needs assessments and develop personalised action plans that reflect individual goals, circumstances, and support needs.
• Identify barriers to employment and connect participants with appropriate health, wellbeing, training, community, and specialist support services.
• Deliver one-to-one employability coaching, including CV support, job searching, interview preparation, and confidence-building activities.
• Build relationships with local employers to identify inclusive employment opportunities and support participants into suitable roles.
• Promote positive health and wellbeing outcomes while ensuring services are delivered in line with contract requirements and quality standards.

Does this sound like you?

• You have experience coaching, motivating, or supporting individuals to achieve positive outcomes.
• You understand the challenges faced by people with disabilities, long-term health conditions, or mental health conditions when seeking employment.
• You can build trust quickly and develop effective relationships with participants, employers, colleagues, and external partners.
• You’re highly organised, able to manage a varied caseload, prioritise effectively, and work independently when needed.
• You have strong communication skills and a genuine passion for helping people grow, gain confidence, and achieve sustainable employment outcomes.
• Full UK Driving Licence and own vehicle.

What We Offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).