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Serco Limited; Hereford; Hybrid; GBP 31,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Holiday entitlement 25 days

Staff development & training

Volunteering & wellness benefits

Employee discounts

Job summary

Serco Limited is seeking a Specialist Progression Coach in the Confident Futures team to support unemployed participants with long-term health conditions, disabilities, or mental health challenges to overcome barriers to employment and secure sustainable work.

The role is field-based with remote and on-site working across Herefordshire, Shropshire, and Worcestershire, with a 15-month fixed-term contract and a 37.5-hour week.

Qualifications

• Experience coaching or supporting individuals to achieve positive outcomes.
• Understanding challenges faced by people with disabilities or long-term health conditions.
• Ability to build trust and relationships with participants, employers, colleagues, and external partners.
• Strong organisational skills and ability to manage a varied caseload.
• Excellent communication skills and passion for helping people gain employment.

Responsibilities

• Manage a caseload of participants, providing tailored coaching and support throughout their employment journey.
• Complete holistic needs assessments and develop personalised support plans reflecting individual goals, circumstances, and needs.
• Identify barriers to employment and connect participants with health, wellbeing, training, community, and specialist support services.
• Deliver one-to-one coaching, including CV support, job searching, interview preparation, and confidence-building activities.
• Build relationships with local employers to identify inclusive employment opportunities and support participants into suitable roles.
• Promote positive health and wellbeing outcomes while ensuring services are delivered in line with contract requirements and quality standards.

Skills

Coaching

Caseload management

Assessment planning

CV & interview prep

Employer liaison

Job description

Specialist Progression Coach

Location: Shropshire/Herefordshire/Worcestershire: covering Hereford, Worcester, Redditch, Kidderminster Field-based role with remote and on site working Salary: £31,000 to £32,000 plus excellent benefits Schedule: Fixed Term Contract 15-months, Full-time, Monday to Friday, 9am to 5pm (37.5 hours per week)

Ready to impact a better future?

As a Specialist Progression Coach in our Confident Futures team, you’ll support unemployed participants with long-term health conditions, mental health conditions, or disabilities to overcome barriers to employment and move towards sustainable work. Through personalised coaching and tailored support, you’ll help people rebuild confidence, develop employability skills, and take positive steps towards a brighter future.

Your work has purpose. By building trusted relationships and delivering person-centred support, you’ll help individuals increase their independence, improve their wellbeing, and progress towards meaningful employment. Our work touches lives every day, and this role offers the opportunity to create impactful solutions that make a positive impact on communities while helping people shape their future.

What you’ll do as a Specialist Progression Coach

• Manage a caseload of participants, providing tailored coaching and support throughout their employment journey.
• Complete holistic needs assessments and develop personalised support plans that reflect individual goals, circumstances, and needs.
• Identify barriers to employment and connect participants with appropriate health, wellbeing, training, community, and specialist support services.
• Deliver one-to-one coaching, including CV support, job searching, interview preparation, and confidence-building activities.
• Build relationships with local employers to identify inclusive employment opportunities and support participants into suitable roles.
• Promote positive health and wellbeing outcomes while ensuring services are delivered in line with contract requirements and quality standards.

Does this sound like you?

• You have experience coaching, motivating, or supporting individuals to achieve positive outcomes.
• You understand the challenges faced by people with disabilities, long-term health conditions, or mental health conditions when seeking employment.
• You can build trust quickly and develop effective relationships with participants, employers, colleagues, and external partners.
• You’re highly organised, able to manage a varied caseload, prioritise effectively, and work independently when needed.
• You have strong communication skills and a genuine passion for helping people grow, gain confidence, and achieve sustainable employment outcomes.

What we offer

• 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service.
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity.
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting and checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Let’s impact a better future, together.

Proud member of the Disability Confident employer scheme