Specialist Falls Service Administrator

Sirona care & health; Little Bristol; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Agenda for Change Salary

NHS Benefits

27+ days annual leave

NHS Pension Scheme

Job summary

Sirona care & health in Bristol is seeking an Administrator to join our Specialist Falls Service. You will help manage referrals, handle patient queries, and maintain accurate data to support clinicians delivering high-quality, patient-centred care.

Based at a NHS trust site with the potential to work across Bristol, North Somerset or South Gloucestershire, you will provide essential administrative support and coordinate equipment and stock for the team. We welcome all applicants.

Qualifications

• Experience supporting administrative tasks in healthcare.
• Strong data management and triage skills.
• Excellent customer service and communication.

Responsibilities

• Manage referrals, inputting and processing information on the EMIS system in line with service protocols.
• Be a first point of contact, handling telephone enquiries with professionalism, empathy and accuracy.
• Provide a wide range of administrative support, including producing letters, scanning, minute taking and handling post.

Job description

Come and be part of something meaningful, where your everyday work helps support life-changing outcomes for patients.

This is an exciting opportunity to join our Specialist Falls Service where your skills, organisation, and attention to detail will play a vital role in supporting patient care.

As an Administrator within our friendly and supportive team, you’ll play a key role in keeping our service running smoothly. Your role will be varied and rewarding, including managing referrals, maintaining accurate data, being a point of contact for our team, developing triage skills, responding to patient queries, and coordinating equipment and stock. Your contribution will enable our clinicians to focus on delivering high-quality, patient-centred assessment and care.

You’ll be at the heart of a service that’s continually evolving, where your ideas and input are valued. We recognise the importance of our administrative team, not just for what you do, but for the insight and improvements you bring.

• This is a permanent post
• Working 37.5 hours per week Monday to Friday
• Based at Southmead Health centre with free parking available
• Play a key role in the team, contributing to the day-to-day administration that keeps the service running smoothly
• Work independently and collaboratively, using your initiative while also supporting colleagues to prioritise and manage workloads
• Manage referrals, inputting and processing information on the EMIS system in line with service protocols and escalating potential issues
• Be a first point of contact, handling telephone enquiries with professionalism, empathy, accuracy and within a timely manner
• Support patient journey, including processing discharges in line with local policies
• Ensuring your own and shared mailboxes are regularly monitored and responded to promptly, escalating any potential problems
• Provide a wide range of administrative support, including producing and printing letters, managing documents, scanning, minute taking, and handling post and sensitive information
• Deliver excellent customer service, responding to patient enquiries with understanding and care in line with Sirona values
• Supporting colleagues, contributing to the wider effectiveness of the team
• Manage priorities and deadlines in a changing environment
• Inputting data information from local improvement audits
• Taking part in regular team meetings, supervision and performance reviews

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health – England’s largest provider of Adult’s and Children’s Community Services and we’d love for you to join us in Bristol, North Somerset or South Gloucestershire.

• Agenda for Change Salary, full NHS benefits, 27+ days’ annual leave, and participation in the NHS Pension Scheme – just a glimpse of the benefits you’ll receive.

We welcome and encourage all applicants.

We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of your workforce.

We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong.

We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

We create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

For further details / informal visits contact: Name: Donna Thomas Job title: Clinical Operational Lead Email address: [e-mail] Telephone number: 07929747086