Specialist Debt Advisor

Harris Hill Charity Recruitment Specialists; Greater London; Hybrid; GBP 34,000 - 42,000; Full time

Job summary

Harris Hill Charity Recruitment Specialists is recruiting a Specialist Debt Adviser for a growing financial inclusion charity in London. The role involves managing a complex caseload and delivering high-quality debt and money advice to clients facing financial hardship.

You will negotiate with creditors, support clients to access appropriate debt solutions and work with colleagues to maintain high standards of service.

Qualifications

• Experience delivering debt advice and financial guidance.
• Ability to manage a complex caseload and maintain accurate records.
• Strong negotiation and referral skills to access debt solutions.

Responsibilities

• Manage a caseload of clients requiring specialist debt advice and casework.
• Conduct appointments and develop tailored action plans to help clients address their financial circumstances.
• Negotiate with creditors and implement appropriate debt solutions.
• Maintain accurate case records and ensure compliance with regulatory and quality standards.
• Support clients with related issues through effective signposting and referrals.

Skills

Debt advisory

Case management

Negotiation

Client support

Job description

Specialist Debt Adviser

Location: London (Hybrid Working Available)
Salary: £38,000 per annum
Hours: 35 hours per week

We are delighted to be working with a growing financial inclusion charity to recruit a Specialist Debt Adviser.

This is an exciting opportunity to join a highly respected organisation dedicated to supporting individuals experiencing financial hardship. The charity provides high-quality debt and money advice services, helping people manage debt, maximise income, protect essential services and improve their financial wellbeing.

As a Specialist Debt Adviser, you will manage a complex caseload, providing comprehensive debt advice and casework to clients facing a range of financial challenges. You will negotiate with creditors, support clients to access appropriate debt solutions and work closely with colleagues to ensure the highest standards of advice and service delivery.

You will also play an important role in supporting junior team members, contributing to service development and helping to maintain quality standards across the organisation.

Key Responsibilities

• Manage a caseload of clients requiring specialist debt advice and casework.
• Conduct appointments and develop tailored action plans to help clients address their financial circumstances.
• Negotiate with creditors and implement appropriate debt solutions.
• Maintain accurate case records and ensure compliance with regulatory and quality standards.
• Support clients with related issues through effective signposting and referrals.