Specialist Adviser - Disability Benefits

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Highweek; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

4% employer pension contribution

28 days holidays pro rata incl. bankH

Job summary

The National Association of Citizens Advice Bureaux is seeking a Specialist Adviser for Disability Benefits in Teignbridge. The role is 15 hours per week, fixed-term until 31 March 2027, based at the Newton Abbot office with some travel as needed.

Salary ranges from £27,923.95 to £29,624.16 per annum pro rata, plus 4% employer pension contribution and 28 days holiday pro rata including bank holidays. Applicants should have experience advising on disability benefits and be able to work with

Qualifications

• Caseload management of disability benefit applications, including complex First-tier and Upper Tribunal disability benefit appeals.
• Ability to supervise and develop volunteers and to provide high-quality external training in disability benefits and tribunal representation.

Responsibilities

• Manage a caseload of disability benefit applications up to and including complex First-tier and Upper Tribunal disability benefit appeals.
• Supervise and develop our volunteers, and provide high-quality external training in disability benefits and tribunal representation.
• Work closely with our network of community organisations to improve welfare rights advice for disabled and neurodivergent people.

Job description

Specialist Adviser - Disability Benefits

Apply before midday on 26 October 2026.

Job summary

• Salary: £27,923.95 - £29,624.16 per annum pro rata
• Location: Newton Abbot, Teignbridge
• Workplace: Office based
• Contract: Fixed term contract, until 31 March 2027
• Hours per week: 15

About the role

• 15 hours per week
• Working with disabled and neurodivergent people predominately around welfare benefits
• Salary range: £27,923.95 to £29,624.16 per annum pro rata, plus 4% employer’s pension contribution
• 28 days holidays pro rata including bank holidays
• Based at: Citizens Advice Teignbridge, Newton Abbot, with travel as necessary
• Funded by the National Lottery Community Fund
• Fixed term to 31st March 2027 with potential for extension depending on further funding
• Reporting to: Advice Services Manager

This role aims to expand and strengthen our disability benefits advice offer for disabled and neurodivergent people across Teignbridge at a time of rising need.

The adviser will manage a caseload of disability benefit applications up to and including complex First-tier and Upper Tribunal disability benefit appeals, supervise and develop our volunteers, and provide high-quality external training in disability benefits and tribunal representation. They will also work closely with our network of community organisations to improve both the quality and availability of welfare rights advice for disabled and neurodivergent people.

The successful applicant will be based in the Newton Abbot office or can be home based after a successful induction period. Occasionally, work at other locations may be required. This role is subject to a DBS disclosure.

Applications should be completed with reference to the job description/person specification and notes for applicants, and submitted with an equal opportunities monitoring form.

Applications must be received by Midday Monday 26th October 2026.