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Citizens Advice Cheshire West; Brighton; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Disability Confident employer

Job summary

Citizens Advice Cheshire West is looking for an experienced Welfare Benefits Adviser to join our Welfare Rights Team as a Vulnerability Adviser. This is an opportunity to use your knowledge and expertise to make a real difference to people across Cheshire West.

You will provide specialist welfare benefits advice, guidance and casework, helping clients maximise their income, resolve benefit issues and access the support available to them.

Qualifications

• Provide high-quality welfare benefits advice, guidance and casework.
• Help clients maximise their income and access their full benefit entitlement.
• Manage your own caseload and work towards a target of six clients per week.
• Prepare written submissions and support benefit appeals, excluding tribunal representation.
• Liaise with statutory bodies, partner organisations and other agencies.
• Maintain accurate case records and work in line with Citizens Advice policies, quality standards and funder requirements.
• Contribute positively to the wider Welfare Rights Team.

Responsibilities

• Provide high-quality welfare benefits advice, guidance and casework.
• Help clients maximise their income and access their full benefit entitlement.
• Manage your own caseload and work towards a target of six clients per week.
• Prepare written submissions and support benefit appeals, excluding tribunal representation.
• Liaise with statutory bodies, partner organisations and other agencies.
• Maintain accurate case records and work in line with Citizens Advice policies, quality standards and funder requirements.
• Contribute positively to the wider Welfare Rights Team.

Skills

Welfare benefits advice

Casework management

Advocacy (non-tribunal)

Job description

Citizens Advice Cheshire West is looking for an experienced Welfare Benefits Adviser to join our Welfare Rights Team as a Vulnerability Adviser.

This is an opportunity to use your knowledge and expertise to make a real difference to people across Cheshire West. You will provide specialist welfare benefits advice, guidance and casework, helping clients maximise their income, resolve benefit issues and access the support available to them.

Advice will mainly be provided by telephone, with occasional face-to-face appointments where required.

About the role

You will:

Provide high-quality welfare benefits advice, guidance and casework.

Help clients maximise their income and access their full benefit entitlement.

Manage your own caseload and work towards a target of six clients per week.

Prepare written submissions and support benefit appeals, excluding tribunal representation.

Liaise with statutory bodies, partner organisations and other agencies.

Maintain accurate case records and work in line with Citizens Advice policies, quality standards and funder requirements.

Contribute positively to the wider Welfare Rights Team.

Proud member of the Disability Confident employer scheme

Vulnerability Adviser

Company: Citizens Advice Cheshire West

Salary: from £31,715 a year

Hours: Full-time

Location: CH1 4EE

Working pattern: Hybrid - 3 days remote

Job type: Permanent

Posting date: 9 Sept 2026

Closing date: 29 Sept 2026

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.