Special Events Associate

ST MUNGO COMMUNITY HOUSING ASSOCIATION; Greater London; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Agile working model

28 days annual leave

Pension scheme

Employee assistance programme

Job summary

St Mungo's in London is seeking a proactive Special Events Associate to support planning and delivery of donor events and engagement opportunities. You will work across Philanthropy, Partnerships and Public Engagement, handling event communications, data entry, and reporting to show impact and outcomes.

You will be based at our Central London office with hybrid arrangements, aiming for two days on site and flexible remote work for the remainder of the week.

Qualifications

• Good organisation and prioritisation skills with the ability to manage multiple tasks in a busy team.
• Strong written and verbal communication, professional stakeholder interactions.
• Experience assisting with planning, organising and delivering in-person or virtual events; willingness to learn.

Responsibilities

• Assist with planning and delivery of special events, coordinating with the Special Events Lead.
• Collaborate with Philanthropy, Partnerships and Public Engagement teams to support donor events.
• Provide supporter care, respond to enquiries, and coordinate event communications.
• Maintain the Raiser's Edge database and assist with reporting and insights post-event.
• Ensure compliance with fundraising policies and contribute to team culture.

Skills

Organisation & prioritisation

Communication skills

Event planning & delivery

Raiser's Edge CRM

Microsoft Office

Tools

Raiser's Edge CRM

Job description

This is a Permanent, Full time vacancy that will close in 14 days at 10:00 BST.

About The Role

Are you a personable, confident and motivated individual looking for a busy and varied role supporting Special Events?

We are excited to be recruiting for a Special Events Associate role within the team! The Special Events function operates within the Philanthropy team, organising events to support our mission. The role of Special Events Associate will give you the opportunity to support the team in planning and delivering engaging events that highlight our clients' stories and the impact of our work, inspiring audiences to start or continue their support. Your role will include assisting with the planning and delivery of events, maintaining good relationships with internal and external stakeholders, managing event communications and collateral, processing data accurately and securely, event analysis and evaluation and more, offering a chance for you to learn, grow, and make a meaningful impact.

In this exciting role you will:

• Assist with the planning and delivery of special events, working closely with the Special Events and Event Talent Lead.
• Work with teams across St Mungo’s, including our Philanthropy, Partnerships and Public Engagement teams, to help create and deliver engaging events for donors and partners that contribute to achieving wider team objectives.
• Provide excellent supporter care and customer service, responding to event enquiries and co-ordinating event communications.
• Provide admin support to the Special Events function, ensuring the database (Raiser’s Edge NXT) is accurately maintained and up to date for events, and you’ll assist with reporting and gathering insights post-event.
• Follow fundraising best practices, adhere to St Mungo’s policies, and contribute to a supportive team culture.

Where you’ll be working

You will be required to work flexibly for at least 2 days per week from our Central Office in Farringdon, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.

What we’re looking for

We are looking for someone with a proactive approach to learning and a passion for making a difference. You might already be in a similar role, have some previous experience in organising events or may be looking to bring transferable skills and a willingness to learn, to the role. Either way, if you want to get stuck into a new challenge, we encourage you to apply if you can demonstrate the following:

Good organisation and prioritisation skills, with the ability to manage your own time, multiple tasks and priorities in a busy team environment.

Good written and verbal communication skills, with the ability to handle enquiries and situations professionally, provide excellent customer service and build effective working relationships with a range of internal and external stakeholders.

Some previous experience assisting with the planning, organising, and delivery of in-person and virtual events (e.g. virtual may be webinars or large meetings with external attendees, delivered via Microsoft Teams, Zoom, or other platforms) or you have a willingness to learn and are able to demonstrate transferable skills that can support with the above.

Good admin skills and working knowledge of Microsoft Office, with experience of or willingness to develop skills in CRM databases (eg. Raiser’s Edge) and digital communication and collaboration tools.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under‑represented groups.

Closing Date: 10.00 am on 1 October 2026

Interview and assessment date: 13 and 14 October 2026 (conducted remotely)

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

What We Offer

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under‑represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.

Below are some of our key focus areas to improve both our candidate and colleague experience:

• A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti‑Racist networks.
• Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
• A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
• Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.
• In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website.

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.

These include:

• Agile working model for suitable roles.
• Supportive flexitime and toil arrangements.
• 28 days annual leave rising to 31 after five years’ service.
• Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.
• Financial wellbeing platform offering loans, advances and saving options.
• Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
• Employee Assistance Programme and access to SmartHealth app – 24/7 GP appointments, health checks and nutrition advice.
• Cycle to Work scheme and interest free season ticket loans.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

At St Mungo’s we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That’s why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo’s.

These include:

• Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
• Steps into Management programme to support colleague progression.
• Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

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