Housing First Service Manager

ST MUNGO COMMUNITY HOUSING ASSOCIATION; Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Agile working

28 days annual leave

Cycle to Work

Pension scheme

Employee Assistance Programme

Job summary

St Mungo’s seeks a Service Manager to lead our Housing First Service in Hackney. You will guide a small team to deliver flexible, client-centred support for up to 18 clients, ensuring outcomes align with Housing First principles and service standards.

You will oversee budgets, performance reporting and partnerships with commissioners and providers, while driving continual improvement and safeguarding client wellbeing. DBS disclosure is required.

Qualifications

• Experience managing contracts and SLAs with external partners or commissioners.
• Proven track record leading frontline teams in homelessness, housing, outreach or community services.
• Experience coaching and developing staff to achieve results through others.
• Strong financial management: budgeting, monitoring and accountability.

Responsibilities

• Lead Housing First Workers and develop a high-performing team.
• Ensure high-quality, person-centred support aligned with Housing First principles.
• Drive service performance, quality and continuous improvement.
• Build and maintain relationships with commissioners, housing providers and partners.
• Contribute to strategic development and share best practices.
• Represent the service in forums, conferences and evaluations.
• Manage budgets and resources to keep the service sustainable.
• Monitor, analyse and report on service performance using data.
• Occasional travel within and outside Hackney.

Skills

Leadership

Contract Management

Budget Management

Data Analysis

Partnership Building

Housing First Experience

Staff Development

Stakeholder Engagement

Strategic Planning

Reporting

Job description

This is a Permanent, Full time vacancy that will close in 11 days at 10:00 BST.

About The Role

Are you an experienced leader passionate about ending homelessness and helping people build sustainable, independent futures?

We are looking for a motivated and inspiring Service Manager to lead our Housing First Service in Hackney. This is an exciting opportunity to manage a highly regarded service that supports people with histories of rough sleeping and multiple disadvantages to secure and sustain their own homes.

Based at our Lansdowne Drive scheme, you will provide leadership and support to a team of three Housing First Workers, overseeing a service that supports up to 18 clients. Working within the principles of Housing First, you will ensure people receive flexible, person-centred support that enables them to achieve their goals and live independently.

What you'll be doing

As Service Manager, you will play a key role in both the operational delivery and future development of the service. You will:

• Lead, motivate and develop a team of Housing First Workers, creating a positive and high-performing service culture.
• Ensure the service consistently delivers high-quality, person-centred support aligned with Housing First principles.
• Drive service performance, quality, and continuous improvement, ensuring positive outcomes for clients.
• Build and maintain strong relationships with commissioners, partner agencies, housing providers, and other key stakeholders.
• Contribute to the strategic development of Housing First services, sharing knowledge and best practice both internally and externally.
• Represent the service through partnership forums, conferences, and evaluations, helping to influence and promote effective approaches to tackling homelessness.
• Manage service budgets and resources effectively to ensure the service remains sustainable and impactful.
• Monitor, analyse and report on service performance, using data and insight to drive improvements.
• This role requires flexibility and occasional travel both within and outside of Hackney.

About you

We're looking for a confident and compassionate leader who is committed to supporting people facing homelessness and multiple disadvantages. You will bring:

• Experience managing contracts and service level agreements, alongside building strong and productive relationships with commissioners and external partners.
• A successful track record of leading frontline teams within homelessness, housing, outreach, or community-based services.
• Experience managing and developing staff, creating high-performing teams and delivering results through others.
• Strong financial management skills, including budget planning, monitoring and accountability.
• The ability to support staff in developing effective pathways and partnerships that help clients achieve and sustain positive change.
• Excellent analytical skills, with experience interpreting data and producing high-quality reports for a range of audiences.
• A commitment to the Housing First approach and a belief that everyone deserves a safe place to call home.

Closing Date: 10am 28th September 2026

Interview and assessment date: Monday 12th October 2026

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

What We Offer

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under‑represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.

Below are some of our key focus areas to improve both our candidate and colleague experience:

• A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks.
• Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
• A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
• Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.
• In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website.

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.

These include:

• Agile working model for suitable roles.
• Supportive flexitime and toil arrangements.
• 28 days annual leave rising to 31 after five years’ service.
• Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.
• Financial wellbeing platform offering loans, advances and saving options.
• Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
• Employee Assistance Programme and access to SmartHealth app – 24/7 GP appointments, health checks and nutrition advice.
• Cycle to Work scheme and interest free season ticket. 
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

At St Mungo’s we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That’s why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo’s.

These include:

• Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
• Steps into Management programme to support colleague progression.
• Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

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