Special Collections Reader & Research Support Assistant

University of Manchester; Manchester; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Generous employer pension contribution

Christmas closure across all dep­art­m

Purple Place employee discount

Job summary

The University of Manchester Library is seeking a Reader Service Assistant to join our busy Special Collections team at The John Rylands Library and Main Library sites.

You will handle enquiries, locate and issue material, support remote consultations via video call, and invigilate reading rooms as part of a rota. Normal hours are 35 per week, with weekend/evening shifts (Saturday and Thursday evenings) as part of a rota.

Qualifications

• Excellent digital literacy with MS Office and online collaboration tools (MS Teams).
• Experience in customer service and teamwork.
• Attention to detail and adherence to procedures.

Responsibilities

• Responding to enquiries
• Following processes and procedures to make bookings
• Locating material using collections management systems and digital catalogues
• Issuing material and providing handling guidance to researchers
• Delivering remote Research Room appointments over video call using a visualiser

Skills

Digital literacy

MS Office

MS Teams

Customer service

Teamwork

Attention to detail

Education

GCSE Level including Maths and English

Tools

MS Teams

Job description

The University of Manchester Library is seeking a Reader Service Assistant to join our busy Special Collections team at The John Rylands Library and Main Library sites.

You will handle enquiries, locate and issue material, support remote consultations via video call, and invigilate reading rooms as part of a rota. Normal hours are 35 per week, with weekend/evening shifts (Saturday and Thursday evenings) as part of a rota.