Assistant Spa & Wellness Manager

Edwardian Group; Greater London; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave including Bank/HB

Complimentary hot meals and unlimited:

Friend referral bonus up to £500

Annual complimentary night stays

Preferential hotel rates

Discount platform access

Auto enrolment in company pension

Regular social events

Annual recognition events

Wellbeing champions

Company doctor access

Edwardian Academy access

Training and development opportunities

Job summary

The Londoner in London is seeking an Assistant Spa Manager to support daily spa operations, lead a team of therapists, and uphold the high standards of a luxury wellness experience.

The role requires current UK spa supervisory experience, NVQ Level 3, and the ability to analyse budgets and revenue. The position offers a competitive salary and extensive training within Edwardian Hotels.

Qualifications

• Spa supervisory experience in a 5 Star UK environment.
• NVQ Level 3 or current UK certificates.
• Ability to manage budgets by analysing historical data, forecasts and revenues.

Responsibilities

• Assist the Spa Manager in day-to-day operation and running of the spa.
• Support and train therapists to ensure treatment standards are achieved.
• Achieve spa revenue, profit and customer satisfaction goals alongside the Spa Manager.
• Ensure guest expectations are exceeded and seek feedback to improve the guest experience.

Skills

Spa management

Budgeting

Staff training

Customer service

Education

NVQ Level 3 or equivalent

Job description

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet.

We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

Due to the ongoing success of the Retreat at The Londoner, we are currently recruiting for an Assistant Spa Manager.

Overview

• Anewopportunityhasarisen to join The LondonerSpa Retreatteam as Assistant Spa Manager.
• The role of Assistant Spa Manager will involve assisting the Spa Manager in the day to day operation and running of the spa operation.
• Supporting and training the therapists to ensure treatment standards are achieved.
• Achieve Spa revenue, profit and customer satisfaction goals for the Spa and Wellness operation alongside the Spa Manager.
• Ensure guest expectations are exceeded and seeks opportunities to improve the guest experience by seeking feedback.

About you

• Currentspa supervisory experience within a 5 Star Spa environment within the UK.
• NVQ Level 3 or current verified UK certificates.
• Ability to manage and achieve budgetary goals by analysing historical data, forecasts and revenues.

• Has the ability to demonstrate personal ownership of tasks and will ensure completion to achieve the required results.
• Proven track record of achieving outstanding levels of personal and departmental targets in order to meet and exceed expectations whilst delivering outstanding attention to detail and precision.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommendation a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will required from candidates as part of the recruitment process.

Compensation: Competitive salary