Spa Wellness Host — Warm Welcomes & Guest Experience

The Ned City of London Sales; City Of London; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Complimentary meals (Neddy’s)

Development programs

Staff discounts

Wellbeing benefits

Birthday day off

Volunteer day

Refer a friend

Social events

Employee assistance program

Recognition initiatives

Job summary

The Ned is hiring a Wellness Host for its City of London spa spaces. You will greet members and guests with warmth, manage bookings and payments, and guide guests through facilities while maintaining privacy for high-profile clients.

Openings cover opening/closing duties, routine checks, and adherence to safety protocols. Join a celebrated hospitality team at The Ned’s Club Spa and help deliver exceptional experiences in a busy, premium environment.

Qualifications

• Previous experience in a customer-facing role within hospitality, wellness, health club or medical environment is essential.
• You will confidently handle bookings, payments and guest information accurately.
• Bright personality and genuine warmth with the ability to explain services and procedures simply.
• Pool Responder certification is desirable; training can be provided and certification support is available.

Responsibilities

• Be the smiling face that greets every member and guest to our Club Spa spaces, with a bright personality and warmth.
• Manage enquiries, bookings, amendments, confirming guests' requirements and guiding on facilities available.
• Take ownership of guest requests, maintaining confidentiality for high-profile clients.
• Complete opening, closing and routine checks so the wellness area is clean, stocked and ready for use.
• Monitor facility condition, report issues and coordinate resolution with wellness teams.
• Maintain accurate handovers to support continuity across shifts and coordinate guest journeys.
• Follow health and safety, hygiene, security and emergency procedures at all times.

Skills

Customer-facing

Pool Responder cert

Job description

The Ned is hiring a Wellness Host for its City of London spa spaces. You will greet members and guests with warmth, manage bookings and payments, and guide guests through facilities while maintaining privacy for high-profile clients.

Openings cover opening/closing duties, routine checks, and adherence to safety protocols. Join a celebrated hospitality team at The Ned’s Club Spa and help deliver exceptional experiences in a busy, premium environment.