Spa Reservations Concierge

The Ned City of London Sales; City Of London; In loco; GBP 21.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meals in team restaurant (Neddy's)

Development programmes

Staff discounts

Birthday off after milestones

Volunteer day

Social events

Employee assistance programme

Reward and recognition

Descrizione del lavoro

The Ned City of London invites applications for a Wellness Reservationist at Ned's Club Spa. You will handle enquiries by phone, email and online, create and amend bookings, and coordinate with therapists and front desk teams to ensure smooth guest journeys.

Join a renowned hospitality group in the City of London with a generous benefits package including meals, development programmes, staff discounts and wellbeing support.

Competenze

• Previous experience in reservations, reception or guest services within hospitality, spa, wellness or similar.
• Confident telephone and written communication with a professional manner.
• Strong attention to detail and ability to manage multiple enquiries and changes.

Mansioni

• Respond to enquiries by phone, email and online, giving accurate information.
• Create, amend and cancel bookings, capture guest preferences and payments.
• Recommend treatments and upsell to enhance visits.
• Manage therapist schedules and treatment-room availability.
• Coordinate booking details with spa reception, therapists and front office.

Conoscenze

Phone communication

Written communication

Attention to detail

multitasking

Reservation software

Upselling skills

Strumenti

Spa booking software

Descrizione del lavoro

The Ned City of London invites applications for a Wellness Reservationist at Ned's Club Spa. You will handle enquiries by phone, email and online, create and amend bookings, and coordinate with therapists and front desk teams to ensure smooth guest journeys.

Join a renowned hospitality group in the City of London with a generous benefits package including meals, development programmes, staff discounts and wellbeing support.