Wellness Host

The Ned; City Of London; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Complimentary meals

Learning and development

Staff discounts

Birthday day off

Volunteer day

Assistance program

Job summary

The Ned invites applications for a Wellness Host to warmly greet our Club Spa guests and members in City of London. You will manage enquiries, bookings and guest requirements with discretion, ensuring facilities are welcoming, clean and ready for use.

Join a vibrant hospitality team and benefit from staff meals, development programmes and exclusive Ned rates while supporting a premium wellness experience for our guests.

Qualifications

• Experience in a customer-facing role within hospitality or wellness.
• Able to handle bookings, payments and guest information accurately.
• Bright, warm personality with a passion for service.
• Pool Responder certification desirable; training can be provided.

Responsibilities

• Be the smiling face greeting members and guests in Ned’s Club Spa spaces.
• Handle enquiries, bookings, amendments and guide guests on facilities.
• Take ownership of guest requests with confidentiality for high-profile clients.
• Complete opening/closing checks ensuring cleanliness and readiness of spaces.
• Monitor facilities and report maintenance, cleanliness, stock or safety issues.
• Maintain accurate handovers to support cross-shift continuity.
• Follow health, hygiene, security and emergency procedures at all times.

Skills

Guest services

Bookings management

Cash handling

Job description

Ned's Club Spa features eight beautiful treatment rooms, sauna, steam room & 20 metre heated indoor swimming pool. With a range of treatments and services available, with professional products, Ned's Club Spa is a one stop shop for total head to toe maintenance. As a Wellness Host deliver a warm, efficient and informed welcome throughout the wellness areas, ensuring members and guests receive consistent service, and the spaces remain safe, clean and ready for use.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Wellness Host

About The Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 248 hotel bedrooms.

As part of our wellness team, you will:

• Be the smiling face that greets every member and guest to our Club Spa spaces, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality
• This can be a high-pressure role where you'll often be managing enquiries, bookings, amendments, confirming guests' and members' requirements and providing clear guidance on facilities available.
• Take ownership of guest requests. In our Spa Club spaces, you may be looking after high-profile people who value their privacy, so a degree of confidentiality is non-negotiable
• Complete opening, closing and routine checks so that the wellness area is clean, presentable, stocked and ready for use.
• Monitor the condition and use of facilities, reporting maintenance, cleanliness, stock or safety issues and following through to resolution.
• Maintain accurate handovers to support continuity across shifts. You will work closely with the Wellness teams to coordinate the member and guest journey.
• Follow health and safety, hygiene, security and emergency procedures at all times.

What can The Ned give you?

• Estimated yearly pay of £31,410 - £15.10 per hour
• Complimentary meals in our friendly team restaurant, Neddy’s including payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping and cinema discounts
• Your birthday off after a year of service and more holiday after five years of service
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance program 24/7 advice & support
• Reward and recognition initiatives

What you can bring to the role:

• Previous experience in a customer-facing role within hospitality, wellness, health club or medical environment is essential
• You will confidently handle bookings, payments and guest information accurately
• As the smiling face that greets every member and guest to our wellness spaces, you’ll have a bright personality and genuine warmth, with the ability to explain services and procedures simply
• A Pool Responder certification is desirable, as this role is responsible for ensuring compliance with health and safety requirements and readiness to respond to pool-related incidents. However, full training can be provided and we can support you in obtaining this certification

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please do let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.

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