Spa Wellness Host: Member Concierge

The Ned; City Of London; In loco; GBP 28.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Complimentary meals

Learning and development

Staff discounts

Birthday day off

Volunteer day

Assistance program

Descrizione del lavoro

The Ned invites applications for a Wellness Host to warmly greet our Club Spa guests and members in City of London. You will manage enquiries, bookings and guest requirements with discretion, ensuring facilities are welcoming, clean and ready for use.

Join a vibrant hospitality team and benefit from staff meals, development programmes and exclusive Ned rates while supporting a premium wellness experience for our guests.

Competenze

• Experience in a customer-facing role within hospitality or wellness.
• Able to handle bookings, payments and guest information accurately.
• Bright, warm personality with a passion for service.
• Pool Responder certification desirable; training can be provided.

Mansioni

• Be the smiling face greeting members and guests in Ned’s Club Spa spaces.
• Handle enquiries, bookings, amendments and guide guests on facilities.
• Take ownership of guest requests with confidentiality for high-profile clients.
• Complete opening/closing checks ensuring cleanliness and readiness of spaces.
• Monitor facilities and report maintenance, cleanliness, stock or safety issues.
• Maintain accurate handovers to support cross-shift continuity.
• Follow health, hygiene, security and emergency procedures at all times.

Conoscenze

Guest services

Bookings management

Cash handling

Descrizione del lavoro

The Ned invites applications for a Wellness Host to warmly greet our Club Spa guests and members in City of London. You will manage enquiries, bookings and guest requirements with discretion, ensuring facilities are welcoming, clean and ready for use.

Join a vibrant hospitality team and benefit from staff meals, development programmes and exclusive Ned rates while supporting a premium wellness experience for our guests.