Spa Treatment Manager

The Ned; Greater London; In loco; GBP 36.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal in team restaurant

Learning and development programmes

Exclusive staff rates

Wellbeing benefits

Birthday day off

Volunteer day

Social events

Employee assistance programme

Descrizione del lavoro

The Ned City of London is seeking a Spa Treatment Manager to oversee the Spa Therapist team and reception/host operations, ensuring the highest standards of service in a premium, members and hotel setting.

You will drive guest satisfaction, manage rotas, bookings, and revenue through coaching, while delivering spa treatments when needed and supporting the wellness facilities across the property.

Competenze

• Experience leading a Spa Therapy team in luxury spa, wellness or hospitality environments.
• Strong organisational and operational skills with ability to balance commercial focus and people leadership.
• Flexibility to work evenings, weekends and public holidays as needed.

Mansioni

• Lead, motivate, and develop a team of Spa Therapists to deliver treatments to high standards.
• Manage therapist rotas, holidays, and staffing levels to support business needs.
• Oversee treatment bookings and reservations, maximise utilisation and upsell opportunities.
• Drive retail and treatment revenue through coaching and performance management.
• Support onboarding, training, and ongoing development of Spa team members.
• Act as Duty Manager, ensuring smooth operation of the Spa during shifts.
• Deliver spa treatments as required while maintaining guest experience.

Conoscenze

Spa leadership

Operational leadership

Communication

Customer service

Formazione

Pool Responder certification

Descrizione del lavoro

Our Spa team delivers calm, restorative wellness experiences in the heart of one of the busiest buildings in the City. From our warm and attentive reception hosts to our expert therapists, every interaction shapes how our guests feel. We're looking for a Spa Treatment Manager to oversee the reception and host teams that bring that magic to life every day.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Spa Treatment Manager

About The Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like‑minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. It has since expanded to include The Ned NoMad in New York, The Ned Doha, and Ned’s Club Washington DC. Each property is unique and tailored to its location, but the ethos of The Ned remains the same: to create a space for like‑minded professionals to meet, work, and have a good time.

The Ned City of London, where this role is based, houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars, and 250 hotel bedrooms.

Reporting to the Spa Manager, you will:

• Lead, motivate, and develop a team of Spa Therapists, ensuring treatments are delivered to the highest standards
• Manage therapist rotas, holidays, and staffing levels to support business needs and operational efficiency
• Oversee treatment bookings and reservations, maximising utilisation and identifying upselling opportunities
• Drive retail and treatment revenue through coaching, performance management, and team engagement
• Support the onboarding, training, and ongoing development of Spa team members
• Act as Duty Manager, overseeing the smooth operation of the Spa and wider Wellness facilities during assigned shifts
• Deliver spa treatments when required, maintaining exemplary treatment standards and guest experience

What The Ned can give you:

• Salary of up to £40,000 depending on experience
• Complimentary meals in our friendly team restaurant, Neddy’s including monthly payday breakfast
• Exciting learning and development programmes to help progress your career
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping, and cinema discounts
• Your birthday off after a year of service and more holiday after five years
• Paid volunteer day
• Refer a friend schemeRegular social events, including an annual pool party
• Employee assistance programme – 24/7 advice and support
• Reward and recognition initiatives

What you can bring to the role:

• Previous experience leading a Spa Therapy team within a luxury spa, wellness, or hospitality environment
• A Pool Responder certification is desirable, as this role is responsible for ensuring compliance with health and safety requirements and readiness to respond to pool-related incidents. However, full training can be provided, and we can support you in obtaining this certification.
• Strong organisational and operational skills, with the ability to balance commercial focus and people leadership
• Excellent communication and relationship‑building abilities
• A calm, grounded presence that sets the tone for the spa environment
• Experience with compliance and wellness‑related health and safety is highly beneficial
• Flexibility to work a variety of shifts, including evenings, weekends, and public holidays, in line with the needs of the business.

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must be eligible to live and work in the UK to be considered for this role.