Spa Therapist - Zero Hours

The Belfry; West Midlands; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

12% commission

Staff discounts

Free meals during shifts

Gym discount

Free parking

Job summary

The Belfry Hotel & Resort in the West Midlands is seeking an experienced Spa Therapist to deliver luxurious ESPA treatments in our award-winning spa environment. You will work with a skilled team, using top-quality products and a personal touch to help guests unwind and feel their best.

NVQ Level 3 and ESPA training are provided; training with our in-house ESPA trainer and supplier-led sessions. The role offers up to 12% commission on product sales, flexible incentives, and staff benefits.

Qualifications

• NVQ Level 3 qualification required or equivalent.
• Trained in ESPA treatments with in-house ESPA trainer.
• Experience delivering personalised spa experiences.

Responsibilities

• Deliver luxurious ESPA treatments to guests.
• Maintain high standards of cleanliness and client care.
• Promote ESPA products and services to guests.

Skills

Spa therapy

Customer service

Wellness knowledge

Education

NVQ Level 3

Tools

Spa equipment

Job description

The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer’s Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.

Spa

With 20 treatment rooms, state-of-the-art facilities, and the renowned 'Fire and Ice' experience, the team in The Belfry Spa create unforgettable wellness journeys for guests. Working with us means being part of a skilled, passionate team providing personalised treatments and expert care, helping over 4,000 guests each month unwind, refresh, and feel their best. Every day brings the satisfaction of making every guest’s visit truly special.

Salary

The hourly rate is £12.71, plus service charge.

About the role

Our Spa Therapists are a lovely supportive team, who are passionate about delivering personalised treatments in beautiful surroundings. We offer a range of ESPA treatments to a diverse mix of clients, and our team love making their experience special. We are looking for someone who will enjoy delivering luxurious and relaxing treatments with a personal touch, using top quality products and ingredients. We also provide up to 12% commission on product sales, as well as running regular product and treatment incentives.

About you

Our ideal candidate will be an experienced Spa Therapist, although we can offer training and support for newly qualified Therapists. You will need to hold an NVQ Level 3. All Spa Therapists are given essentials ESPA training with our in-house ESPA trainer, as well as Advanced ESPA training which is run by our ESPA supplier and also therapists will be given ORLY training.

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing our appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.

If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.