Spa Therapist

Champneys; Tring; Remote; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Health and wellbeing incentives

Digital fitness programmes

Free parking

Job summary

Champneys in the United Kingdom is seeking a Spa Therapist to join our team. You will provide a range of treatments, including facials, massages, and nail services, while delivering outstanding guest care.

The role emphasizes high-quality service, upselling treatments and maintaining excellent standards across daily duties. The position requires a Level 2/3 NVQ in Beauty Therapy or equivalent and massage experience.

Qualifications

• Level 2 & 3 NVQ in Beauty Therapy or equivalent is required.
• Massage experience is essential.

Responsibilities

• Provide a first-class service and deliver a range of therapeutic, holistic, wellbeing treatments including facials, massages and nail treatments.
• Maximise treatment and retail sales to achieve targets and KPIs.
• Deliver exceptional customer service which exceeds guest expectations.
• Provide ultimate client care and ensure an unforgettable treatment experience while maximizing revenue opportunities within targets.
• Provide professional advice to guests via talks, demonstrations, spa tours, and promotional events to promote available treatments and homecare advice.
• Carry out all spa treatments to required standards and stay updated on product ranges and new treatments.
• Follow Champneys protocols and training, and attend courses required for your therapist grade.
• Be responsible for your working areas and keep equipment clean, reporting defects as needed.

Skills

Massage experience

Education

Level 2 & 3 NVQ in Beauty Therapy or equivalent

Job description

32 hours per week

At Champneys, our passion is health and wellbeing, and our therapists are at the heart of that vision, we pride ourselves on our exceptional teams, therapists that are the best in the business.

As a Spa Therapist, some of your responsibilities will include:

• Provide a first-class service and deliver the highest standard of a range of therapeutic, holistic, wellbeing treatments including facials, massages and nail treatments.
• Maximise treatment and retail sales to ensure targets and KPIs are achieved.
• Deliver exceptional customer service which exceeds guest expectations.

Why Champneys

At Champneys, we pride ourselves on developing from within, which is why we invest in our learning and development opportunities.
We invest from grass roots, demonstrated through our highly successful Champneys Apprenticeship scheme, through to our Spa Therapists, Senior Therapist, and our Premier Therapist Journey. Central to our ethos of continuous improvement is our team of dedicated in-house trainers. These experts are committed to guiding our therapists to unlock their full potential, providing support in refining skills, conducting consultations, offering homecare advice, and prioritizing self-care.
We require candidates to hold a Level 2 & 3 NVQ in Beauty Therapy or an equivalent qualification. Massage experience essential.

• Generous points incentive system, rewarding you for your hard work.
• Learning & development aimed at job satisfaction and career advancement.
• Engaging & rewarding colleague events, with awards and acknowledgements for departmental and individual successes.
• Variation of treatments is so important to us, and we are proud of our average massage percentage is only 50% of overall treatments, we monitor this daily to give you a varied day.
• Out of the wide variety of beautiful spa treatments we offer, all but two are 50 minutes or longer, which enables you to really build a rapport with your client and not feel rushed between guests.

Some duties and responsibilities include:

• To provide ultimate client care to all of our guests, and give them an unforgettable and lasting treatment experience, maximising revenue opportunities in accordance with your targets and seek assistance if you need additional support or training.
• To provide professional advice to guests via talks and demonstrations, spa tours, and promotional events to promote available treatments, recommending suitable homecare advice for our guests to be able to continue their results at home.
• To carry out all spa treatments to the required standards ensuring the specific treatment time is adhered to, ensuring you keep up to date with developments relating to the product ranges and any new treatments.
• To follow Champneys protocols and training programs ensuring you are offering the best service to our guest and to attend training courses required for your therapist grade to be able to offer all treatment a spa therapist should be offering.
• To be responsible for your working areas and ensure that equipment is fully operational and clean and report any defects to maintenance via the Manager on duty at any time of the day, adhering to Health and Safety regulations by using safe work practices.
• To liaise in a positive and constructive manner with the manager and receptionists on the day's scheduled treatments, any changes, additions, etc to meet the ever-changing needs of our guests. Flexibility and cooperation are required. This may also include shift changes.

Shift times are:

• Monday to Sunday
• 1000 - 1900
• 1100 - 2000

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmesNutrition guides and recipes
• Self-Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].