Senior Spa Therapist

Champneys; Tring; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Product incentives

Bonuses for sales targets

Ongoing training and skillsdevelopment

Brand training: Elemis & Clarins

Discounted stays at Champneys

Job summary

Champneys in Tring is seeking a Senior Spa Therapist to deliver luxury spa and wellness treatments with confidence in facials, massages and nail care. You will uphold the Champneys standards, provide exceptional guest care and mentor junior therapists while supporting revenue targets.

Shift patterns run 10:00–19:00 or 11:00–20:00 with weekends on a rotating basis. The role offers in-house training, product incentives, brand training (Elemis/Clarins) and career progression within a renowned

Qualifications

• L3 Beauty Therapy qualification required.
• 2+ years experience with a luxury brand preferred.
• Strong customer service and guest experience mindset.

Responsibilities

• Perform spa treatments to defined standards within scheduled times.
• Follow Champneys protocols and training to deliver high-quality guest service.
• Maintain knowledge of Spa, Club and Hotel facilities and policies.

Skills

Customer service

Attention to detail

Professional demeanor

Team player

Education

L3 Beauty Therapy qualification

Tools

Elemis trained

Clarins trained

Job description

Our passion is health and wellbeing and we know our therapists are at the heart of that vision, with that in mind we proudly have exceptional training journeys for all our therapists, we have in house trainers that are there to ensure you reach your full potential and progress with us.

As a Senior Spa Therapist, naturally you will be passionate and friendly, whilst providing first class service delivering the highest standard of therapeutic, holistic and wellbeing treatments. You will be confident with facials, massages and nail treatments.

Like us, you will have a passion for wellbeing, and everything you do will be driven by a desire to exceed your guests’ expectations.

We offer state of the art facilities within all of our resorts and hotels, boasting modern and stylish Spa’s.

Some duties and responsibilities include:

• To carry out all spa treatments to the required standards ensuring the specific treatment time is adhered to.
• To follow Champneys protocols and training programmes ensuring you are offering the best service to our guests.
• To have a thorough knowledge of the Club & Spa and Hotel and its facilities and rules, advising customers accordingly.
• To be responsible for your working areas and ensure that equipment is fully operational and clean and report any defects to maintenance via the Manager on duty at any time of the day.
• To adhere to Health and Safety regulations by using safe work practices.
• To attend any appropriate training courses required for your therapist grade to be able to offer all treatment a senior therapist should be offering.
• To liaise in a positive and constructive manner with the manager and receptionists on the days scheduled treatments, any changes, additions etc in order to meet the ever-changing needs of our guests. Flexibility and cooperation are required. This may also include shift changes.
• To keep up to date with developments relating to the product ranges and any new treatments.
• To give professional advice to guests via talks and demonstrations, spa tours and promotional events in order to promote available treatments.
• To provide ultimate client care to all of our guests, give them an unforgettable and lasting treatment experience.
• To maximise revenue opportunities in accordance to your targets and seek assistance if you need additional support or training.
• Recommend suitable homecare for our guests to be able to continue their results at home.
• Provide mentorship to more junior therapists, sharing knowledge and experience.
• To provide premier guests with skin consultation appointments along with a full home care prescription.

Shift times are:

Monday to Sunday, and patterns include shifts of:

• 1000 – 1900
• 1100 – 2000

Weekends are worked alternatively.

We fully recognise the work that our therapists do that’s why we offer:

• Fantastic development plan for therapists wanting to progress to the next level of their career.
• Product incentives.
• Bonuses for reaching sales targets.
• Ongoing training and skills development from in house trainer program.
• Specialist brand training to include Elemis and Clarins.

Along with a competitive basic salary, the many commission and incentive schemes in place, also give you a fantastic potential to further increase your income.

The successful candidate will have the following experience and skills:

• L3 qualified in Beauty Therapy
• Preferably either Clarins or Elemis Trained
• Attention to detail and a passion to offer an unforgettable service to our guests
• Previous experience working for a luxury brand for 2+ Years
• Be friendly, approachable and professional
• The best in the business
• To carry out all spa treatments to the required standards ensuring the specific treatment time is adhered to.
• To follow Champneys protocols and training programmes ensuring you are offering the best service to our guests.
• To have a thorough knowledge of the Club & Spa and Hotel and its facilities and rules, advising customers accordingly.
• To be responsible for your working areas and ensure that equipment is fully operational and clean and report any defects to maintenance via the Manager on duty at any time of the day.
• To adhere to Health and Safety regulations by using safe work practices.
• To attend any appropriate training courses required for your therapist grade to be able to offer all treatment a senior therapist should be offering.
• To liaise in a positive and constructive manner with the manager and receptionists on the days scheduled treatments, any changes, additions etc in order to meet the ever-changing needs of our guests. Flexibility and cooperation are required. This may also include shift changes.
• To keep up to date with developments relating to the product ranges and any new treatments.
• To give professional advice to guests via talks and demonstrations, spa tours and promotional events in order to promote available treatments.
• To provide ultimate client care to all of our guests, give them an unforgettable and lasting treatment experience.
• To maximise revenue opportunities in accordance to your targets and seek assistance if you need additional support or training.
• Recommend suitable homecare for our guests to be able to continue their results at home.
• Provide mentorship to more junior therapists, sharing knowledge and experience.
• To provide premier guests with skin consultation appointments along with a full home care prescription.

Shift times are:

Monday to Sunday, and patterns include shifts of:

• 1000 – 1900
• 1100 – 2000

We fully recognise the work that our therapists do that’s why we offer:

• Fantastic development plan for therapists wanting to progress to the next level of their career.
• Product incentives.
• Bonuses for reaching sales targets.
• Ongoing training and skills development from in house trainer program.
• Specialist brand training to include Elemis and Clarins.

Along with a competitive basic salary, the many commission and incentive schemes in place, also give you a fantastic potential to further increase your income.

The successful candidate will have the following experience and skills:

• L3 qualified in Beauty Therapy
• Preferably either Clarins or Elemis Trained
• Attention to detail and a passion to offer an unforgettable service to our guests
• Previous experience working for a luxury brand for 2+ Years
• Be friendly, approachable and professional
• The best in the business

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].

Expected Salary (this is not sent to the employer)