Spa Therapist

Focus Hotels Management Limited; Shrewsbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Spa Therapist to join their team. This role involves assisting the Spa Manager in delivering exceptional service and maintaining high standards in the Leisure and Spa facilities. You'll have the opportunity to provide a variety of treatments, mentor new team members, and build lasting relationships with clients. With a focus on teamwork and guest satisfaction, this position offers a supportive environment for professional growth and development. Join a company that values quality service and invests in its employees.

Benefits

28 days holiday including Bank Holidays

Stakeholder Pension entitlement

Discounted hotel room rates

On-going incentives and rewards

Meals on duty

Qualifications

• Must be qualified to NVQ Level 3 in Beauty Therapy.
• Attention to detail and customer service experience are essential.

Responsibilities

• Assist the Spa Manager in daily operations of Leisure and Spa facilities.
• Carry out high-standard treatments ensuring guest satisfaction.
• Mentor new Therapists in treatment procedures and products.

Skills

Customer service experience

Attention to detail

IT proficiency

Communication skills

Education

NVQ Level 3 in Beauty Therapy

NVQ Level 2 in Beauty Therapy

Job description

Who are we
Albrighton Hall Hotel & Spa, a member of Radisson Individuals is an 87-bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotels oak room restaurant and 1630 bar.
A 4* hotel, perfectly situated for business and leisure, sat within 15 acres of gardens and woodland.
Excellent service, quality food and beverage, and an overwhelming sense of teamwork are key to our success.

Role Responsibilities

• You’ll assist the Spa Manager in the day-to-day running of the Leisure and Spa facilities ensuring a consistently high level of service is offered to our guests. You’ll go above and beyond to provide experiences that will delight our guests and support the business in building regular, repeat custom.
• Carry out a range of treatments to an extremely high standard, ensuring complete guest satisfaction.
• Mentor and support any new Therapists who join the team in all treatment procedures & products.
• Achieve consistently high retail targets.
• Build a regular client base.
• Ensure treatment rooms are maintained to a consistently high standard.
• To ensure high standards of cleanliness and service are achieved in all designated housekeeping areas.
• To understand the impact of effective cost control while undertaking the role.
• To ensure that a good level of product and local knowledge for guests when requested.
• To ensure co-operation and compliance with all legislation relevant to your role in the business.
• To ensure that Learning and Development is undertaken to enable you fulfil your job role.
• To ensure that all complaints are handled appropriately, escalating wherever necessary to the Spa Manager or Duty Manager in their absence.
• Complete out any other reasonable tasks requested by Management Team to aid the smooth running of the Spa department.

Key Requirements

• Customer service experience
• Attention to detail
• IT proficiency
• Communication skills
• Qualified to a minimum of NVQ Level 3 in Beauty Therapy (Level 2 also required)

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty